Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Family Sims

Hi, I currently have 2 SIM cards on my account. My own and my sons. His was at a discounted rate. My wife and daughter both have their own EE accounts, both are more or less at contract end. Does anyone know if I can transfer their numbers to my acco...

Billing

Hi, my contract is £67.50 a month but it's saying my next bill will be £108, why is this? I haven't used any extras etc.Thanks

Resolved! upgrade

I want to buy a new phone

HI, can any body help me, where can I find my latest bill?

We have been moving to Three for almost two months now, we would need the last (termination) bill from you to send Three to settle this bill. Please help me, I can't find anywhere on your site where I can see the last invoice (bill).Thank you. I am w...

Change of ownership within a business from one Director to the other Director

My husband and I have our own business. Unfortunately, when the EE contract was set up it was set up in his name. Every time a new device is added to the contract we have gone through the same 'hoop jumping' of requiring my husband's presence to veri...

Can't get through to anyone to customer service

I have been waiting for over 30 minutes to speak to a customer service representative. Is this normal? My contract ends at the end of this month and I want to cancel my contract since I am accidently paying for 2

£6.47 charges

Hi,I've been out of contract with EE since June but I'm still getting charged a monthly fee if 6.47. What the f is that all about?

Resolved! Re: How to retrieve an old mobile telephone number

Hello I am texting regarding getting my old phone number back due to it is my only access onto my old social media pages etc. I had the phone brand new on contact in around 2019 or 2018 my dad was paying the contract until his passing in 2019 therefo...

Resolved! Refund for rejected contract

Hi 3 months back I paid 30 pounds for EE contract but they rejected my contract I sent a mail to them still now I didn’t got any refund Mod edit - Title added

Resolved! 24 month SIM only contract coming to an end, how do I decide 30 day rolling?

Hello, My 24 month SIM only contract is coming to an end and I've seen that I will now move onto a 30 day rolling contract. What does this mean? What will the price of this be? How do I decide to move to pay as you go, so nothing comes out of my acco...