Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: Spend cap

I made about 15 mins calls when i didnt know they didnt put a cap on it and ended up paying £99. Can you imagine how overpriced this is.At least they should give the message when a number is dialed before it is connected.

Final bill - complaint

So if you switch provider, I'm told you effectively cancel your account and so won't be able to access your bills online (for months I couldn't view them though website or app anyway!) When you leave in that case, you'd think a paper final bill migh...

Urgent Requirement to transfer contract away from original account holder

I have a sim only contract with EE, however this is managed and paid for by someone else. Due to changing & unfortunate circumstances, I need to pay for and manage my own contract, while keeping the same phone number. Is there a way in which I can ca...

Re: First bill

It’s a direct debit and I got the bill at home that it will taken today so I wonder why I haven’t see the negative on my account

direct debit

I need to change my direct debit to a new bank account but on my account with you the button is grey and not usable.

Flex pay Arrrgh!

Afternoon all..A word to the wise.I have 6 SIMS, for me and my family, and I decided to go for a new phone on mine and was offered flex play on the assumption I could make regular extra contributions to the loan balance and therefore pay it off as so...

Paid bill phone still suspended

I’ve paid my bill in phone my phones still suspended ?

Bill

Hi

Resolved! When I upgrade do I keep the same number?

With my contract coming to an end soon I have been weighing up my options, originally I wanted to upgrade to a SIM only plan however I have read the only way to keep my number would require me to switch to another provider first and then switch back ...

Unable to check my balance

Hello, I have been unable to check my balance for almost one month, each time I send Balance to 150, I do not get a reply, what’s happening please