Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Upgrade

I’ve read that I can upgrade for free when I’m within 100days of my contract ending aslong as my chosen plan is higher than my current plan, I’ve been choosing higher plans and the early upgrade fee is still showing

Resolved! Set Direct Debit

Hi there,I got the new sim. I haven’t made the first payment yet but still I can make a call and use the internet. I am not sure my direct debit is set or not. Your worker said I need to call 150 but I couldn’t get any option to set my direct debit.

Resolved! Sim only

Hopefully somebody can answer..Am I able to get a sim only sim card and then transfer my pay as u go EE number to this contract sim card

Resolved! Enquiry

Hello. Is it possible to transfer me ee contract number to a ee pay as you go sim?

Re: EE standard upgrade

I m on 24 month phone contact and can I standard upgrade to SIM Only 12 or 24 contact ?

Anytime Upgrade to a SIM only plan

Hi all,Quick question. I have a plan that supports anytime upgrades. I'm really tempted by the Nothing Phone 2 (which I'd have to buy outright).Can anytime upgrade my current plan to a SIM only plan? (e.g; send the phone in + pay the £100 fee, then i...

Resolved! Paying off final bill

I want to cancel my contract but I wa not to know. If I can pay off the final bill monthly payments

Resolved! Upgrade EE keep number

Upgrading with EE. How do I keep the samr number

Resolved! Itemised bills

How can I access itemised bills on my mobile

Unauthorised new contract

On Monday 21st August I asked for PAC code with a view to moving from EE to another company who were offering a more competitive SIM only deal. I was contacted shortly after by a member of the Loyalty Team, who wanted to know if there was anything he...