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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13708 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24432 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48645 Views
  • 55 replies
  • 13 Helpful

Account query / leaving indecision

Apologies, I may have posted in the wrong section.I've been with EE many years but having recently noticed I'm paying more and more for less and less I'm deciding on whether or not to leave.I have a sim only contact that's now just finished and can't...

Bigkeeko by • Investigator
  • 361 Views
  • 3 replies
  • 2 Helpful

Customer loyalty

Been noticeable since BT took over EE that customer loyalty discounts have been getting slowly done away with, until I upgraded my phone last year, upgrades used to come with a 20% MRC, sometimes lucky enough to recieve a better discount for upgradin...

Angelus by • Investigator
  • 418 Views
  • 1 replies
  • 1 Helpful

Re: How to contact ee by email

I have not received anything about the debt in my name. Most likely a letter was sent to my old address. I did not receive any e-mail or message. I want to pay the debt registered in my name. If you contact me via e-mail, I can send my number. I want...

Sunay1 by • Visitor
  • 333 Views
  • 2 replies
  • 0 Helpful

Downloading old bills

Hi, I need to download the last few months of my mobile invoices, not just the most recent one (which I can see an option to do).  Can someone tell me how to download the last six months of your invoices, please?  thanks!

reebam by • Explorer
  • 782 Views
  • 3 replies
  • 0 Helpful

Change Card details

Hello! I’ve bought a knee phone and I am paying about £40 a month for it and I want to change the card details and not sure how to pay this. please help

Direct debit set up

Is there a problem with the direct debt system at the moment. I’ve been trying for 2 weeks to set one up and it keeps timing out. 

Gary2880 by • Visitor
  • 325 Views
  • 1 replies
  • 0 Helpful

cant access invoices

Hello we have had letter stateing our account 209737605 is going to be suspened for non payment of invoices but i cant access the invocies very easierly is there a way to get invoices emailed every month rather than logging in as i cant find them whe...

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