Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Contract

I already cancelled my contract but I don’t know how my bill comes to pay

Resolved! Contract ends

When my contract ends in June, can I just walk away, cancel direct debit etc??

Resolved! Is this real?

EE: We faiIed when trying to process your Iast biII. To avoid the cancellation of your services pIease use: [Mod edit - fraudulent link removed]

Destroy my mental health(CPTSD)with get charged for late payments every month !

I don't know why am having to fight every month with everyone trying to add money on to all my bills and I don't understand again why my bill is 150% more than it should be again, it might not seem a not to you and your staff but to people like me it...

Resolved! I need to set up my dairect debit

Resolved! One account

I have both broadband, and mobile, I have All Rnd SIM UnI £36 6MHP, but I’m getting no £20 discount, even though it’s says I have the one account, please helps thank you.

Flexi Pay? Free upgrade? I just want an old style upgrade

Hello. I am told I am due for an upgrade as my contract finishes on 10 May. However, when I add my phone and plan to basket I'm met wirh this flexi pay rubbish? I juat want the one payment leaving my account the way ive had it since I joined EE years...

Resolved! adding my wife to my contract

how can i add my wifes existing phone contract to my account.my wife has an ee contract but is missing out on our EE one customer perks she wants to add her contract onto mineis this possible?

Resolved! Bioled twice

I an have xbox sub included in my contract. Since activating I have also been billed £14.99 a month. So essentialy in paying twice.Iv spoken to an ee representative who was pretty unhelpful and rude who told me I have to speak with Microsoft despite ...

Inclusive extras

I’ve just had a text message to say you’ve changed my inclusive extra, even tho I didnt ask for this, and noone asked me I took this contract specifically for the worldwide roaming and if this has now been removed, this isn’t the contract I’ve signed...