Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16188 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26233 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 54100 Views
  • 55 replies
  • 13 Helpful

Resolved! Bills

I keep trying to pay my late bill, but ee keeps refunding the payment. 

alyeesha by Visitor
  • 302 Views
  • 1 replies
  • 1 Helpful

payment Card expiry

My payment card expired in june tho the debit worked for 2 more months.I checked the cards EE registered and tried to remove them - impossible.I tried to register a new card and pay with a new card but get this messageThis content is blocked. Contact...

I can not access my account

Dear EE team,I am looking for help regarding my contract bill. I have had one contract one year and I can not have access to pay the bill also I do not leave in the UK since 2 years. Now I want to make sure the payment will be paid and I want my numb...

Atiah by Investigator
  • 321 Views
  • 1 replies
  • 1 Helpful

Resolved! Abroad

Hello! If im abroad i will be charged for incoming calls from UK? Thanks