Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Closure of a Second line if Contract is finished

Can anyone tell me if I have a second line and the Contract is finished will the payments stop .

Resolved! I got double charged

I payed through the website for my monthly bill, but still got the money taken from my card through direct debit.Does anyone know who I should contact about this? I basically payed them twice for this month.

Contract ended but still being charged!

I took out a Watch Only plan for 24 months back in 2020 for an Apple Watch. £499 watch @ £28 per month (before APR increase of 2021 then it was £30). The 24 months came to an end and final payment was last month (Nov 2022). I have received my bill fo...

Resolved! Down grade to sim only

I want to downgrade my contact to sim only please e

bills

I can't see my new contract

EE have added cost of my two upgrades and PS5 to bill as one off charge!

I have (now) 4 lines with EE, one of which was a recent upgrade and a new line in itself, ordered 2 x iPhone 14s and added a PS5 to plan. All fine so I thought until my husband couldn’t make calls this morning so I logged in, EE has suspended my serv...

AU Trade In

I am due to send my phone back on the anytime upgrade and I was just curious as to of they are still okay with general wear and tear when it comes to condition?Phone is in great condition, has the odd minor light scratch from my use, but no cracks, n...

Contacting

How can I get hold of ee by messaging

Unfortunately, we couldn't log you in, but you can still buy or upgrade ...

My contact term ended at the start of this month, but trying to get a new deal via the website just isn't happening. After I log in and sit SIM Only plans or the "your upgrade is waiting" link, I just get taken to https://ee.co.uk/what-do-you-want...