Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unable to change payment details on Netflix but no active contract with EE

My contract with EE ended quite a while ago and I transferred my number to a different network. I received a bill marked as final and showing a refund, and then received another a month later stating 0.00. I previously had paid for my Netflix subscri...

Resolved! Anytime Upgrade, returning old device, is it just the phone or phone+box+charger

Hi,I've done an anytime upgrade with EE, and am sending my old phone back to them in the returns pack. It says in the "Trade in Posting Tips," that I only need to send the device. But I could have sworn that i need to return the phone in the box, wit...

Resolved! Over spend cap !!

account closed and reopened by store, returned router, sent proof, got charged.

and I am still a customer - what an idiot!

Impossible to cancel contract

Turns out EE make it incredibly difficult to cancel your contract, lie to you on the phone when you think you have and insist on keep billing you. Terrible customer service. I would call it a circus but that would be an insult to clowns

Resolved! I need to access old bills from over 12 months ago. How can I do this?

I used to be able to easily do this, but now you can't go beyond 12 months in bill history. Who do I need to contact to get a hold of bills past 12 months?

Resolved! Bill

Hya I am unable to pay my broadband bill until 29th and don't want to to lose my services as I need them for work can it be extended until 28th x

Resolved! bill

hi,i moved to EE last month from three and i was charged £71, why was i charged this much and how can i view my previous bill

Resolved! How much is my bill

Resolved! Transfer current SIM only contract to new phone?

I am thinking of upgrading my phone. I currently have a Pixel 6 and looking to upgrade to Pixel 9 Pro. However all the data plans with it are more expensive than my current data plan (I have already finished the contract on current phone and upgraded...