Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Paying back handset

I’ve bought into a 3 year plan where I repay the cost of the handset each month for 3 years I would like to pay a lump sum to the provider now is this possible does anyone know?

Changing payment dates

Hi. I have recently changed my payment dates to the 28th. It has usually been the 19th for the past 2 years. I recently received a text a usually get every month saying which day I the money will come out of my account for my phone bill. I got a text...

I just changed my direct debit and I accidentally put wrong details it doesn’t l

False charge on account

Immediate attention and refund required.

International bundle

I want to add international usage to my contract as I’m in America and it’s costing me a fortune

Why is my bill £112.26 when I have paid £58?

I'm trying to upgrade my mobile. However, the webpage is not loading.

I am trying to upgrade a Mobile phone. I'm unable because the webpage will not load (and hasn't for a few days now) the app states it cannot find my data. I need to do the upgrade online because I have a F&F discount code. has anyone had anything sim...

Upgrade

Hi,I broke my iPhone screen and had it replaced but it now says unknown part in the about section of settings. Will I still be able to trade my phone in to upgrade?thank you.

It's a crazy one! For the last 2 months EE have tried to change me almost 350

It's a crazy one! For the last 2 months EE have tried to change me almost 350 and this month it's 388 and usually it's like 110 maximum that's if when I have returned something. I have every receipt and email saying that I have returned certain amoun...

Re: Change direct debit

I want to change my debit card to a credit card is that allowed