Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: dispute of charges

I need to get in touch with an EE customer service representative very urgently to resolve over charge case

Issue speaking to contact centre

Hi is anyone else having issues trying to speak to upgrade team as I have tried to call at different times and been on hold for nearly. 2 hrs each time. Does anyone else have alternative details of how to get to speak to team as they need to confirm...

Recover number and mobile plan

Hi, I’ve recently (about two weeks ago) cancelled my mobile plan. However, I need it urgently now to receive an access code for resetting an important password. I was wondering would it be possible to recover this number? Also, I’m currently outside ...

Resolved! My calls

Hello I paid my later but my fone still off with out the call !! Why ??

EE Upgrade - Sorry couldn't find recommendations for you

I've been on holiday the past couple of weeks and have now realised my phone contract is up. I have tried to upgrade on the website but it just says 'Sorry couldn't find recommendations for you'. Is it saying this because i've missed the date? How do...

old contract

Hi, is there availability to get copies of old Contracts? thanksZoe

Pay Monthly Sim Only

Recently switched my number from another provider to EE and purchased a Pay monthly SIM card which was activated today but there is nothing showing on my EE online account ?

Billing

I’ve been an EE customer for near on 10 years, this year after several family deaths I struggled to pay my bill. I informed EE at the start of the year regarding this, my handset contract ended in march and was fully paid off. I also informed EE rega...

For help

I need to check the call records from 2 months ago, how can I check it? thank you!

Obtain a copy of contract that I signed over the phone

Hi,I went through an upgrade and the EE call centre person guided me through the contract details but the one I have been placed on does not match what I agreed to. How do I find/request a copy of the call transcript and the contract that I signed di...