Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bills

Good afternoon, I paid my bill this morning using Apple Pay. The page said there was an error. And my bill is showing as unpaid but the money had left my bank account. Is there something else I should do or just wait?

Direct Debit

I need to change my direct date and pay outstanding bill. Each time i try. All i get is an error message. Try later. Being trying for two days.Something wrong with ee billing?

EE Finance suddenly not working for me

HiOn January 19th I paid for an iphone 16 on finance. However on delivery day, I was not in. Therefore dpd held the package. I called EE to sort a redelivery but for an unknown reason nobody delivered it on this day. The issue was raised with EE who ...

Can’t get on to bills

Hi I’ve tried logging on to my account can’t access it saying that info ain’t matching but it is I’ve even tried going through the email I received and it’s not working. I’ve put my account number in and saying the same thing that I need to check det...

Add-ons

I have £6.99 added to my mobile bill but can't find out what add-on this is

My account details

Hello there. I want to change complete detail of my account. Please help me.

Scam Guard..

I signed up to EE Scam Guard at £1 a month. However on first bill since signing up i had 2 charges the £1 i signed up for and another charge of 49p ? Anyone know why i am being charged an extra 49p

Credit on account not being used

I have over £300 credit on my EE account but I have just had £50 taken from my bank account in payment of this month's bill. That means I should now be in credit by £357.74. I was expecting my credit to be reduced against my bills until it is used up...

Cancel contract online

EE are complete scammers for not letting people cancel online.

Roam Abroad Pass Inclusive Extra

I have just upgraded my phone from S22 to S24+.On my S22 I used the Roam Abroad Pass as my inclusive Extra as I travel a lot for work.I explained to the assistant in the Lincoln, UK branch that I still wanted this extra, however, it is no longer appe...