Contracts & Billing

Resolved! Upgrade

Hi I've just took a ee sim as I've been on the broadband for a few months and tge discount made sense, I'm due upgrade in June but would they credit check you like a new customer or a existing customer?Thanks and have a good day 

Resolved! port from contract to pay as you go

I have an EE SIM only 2-year contract that ended 4 months ago. I am billed monthly now. I wanted to switch to pay-as-you-go and keep the same number. I'm out of the UK and don't have the means to call the help desk in the UK. Is there a way to go abo...

Resolved! Extra charge

I’ve been charged £34 extra for changing my DD date. So technically I’m being charged for 2 bills within ONE month. Is this right or even legal?

Resolved! App not working

Hi I’m trying to organise a new new phone and contract today. I get as far as agreeing to terms and conditions and it keeps saying to try again (see pic). I’ve tried logging in and out, turning WiFi off, resetting the app. It won’t let me connect to ...

Resolved! Moving abroad

HI! I have just moved to Dubai, my 24-month contract has ended so now I am on a monthly rolling plan for £35 which I really don't need now that I have a UAE sim. However, I would like to keep my EE number so that I have access to this number when I a...

Resolved! when I had an upgrade I thought it was free as part of my contract

When I was due for an upgrade I thought my new phone was part of the contract as it has always been but have now just realised that I am being charged for it...WHY? 

Resolved! 150£ Deposit

I ordered a full works SIM card online. They wouldn't give me the SIM card unless I paid a 150£ deposit and she told me that I would get the money back in 3-6 months. Has anyone else dealt with this? Is this true or do I have to call back to customer...

Resolved! I would like to review my latest payment