07-06-2025 09:56 PM
I received an email from no-reply@info.ee.co.uk telling me that my direct debit is no longer active. This is nonsense - the DD remains active. I've been with EE for decades. So what gives? If it's genuine, is EE known for making mistakes of this nature?
Solved! See the answer below or view the solution in context.
08-06-2025 12:28 PM
Given a complicit email provider, which these spammers will have, they can make up any addy as the From: addy.
It's obviously a scam! The link in it is not even to EE (domain ee.co.uk). There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to access your a/c.
Report spam emails to EE by forwarding the email to phishing@EE.co.uk .
07-06-2025 10:11 PM
@willmow That’s a genuine EE no reply email address. I’ve got a few emails from that address. You need to call customer support first thing tomorrow morning.
07-06-2025 10:20 PM
It's a genuine email sending addy but can easily spoofed esp. if contradicted by the facts.
Does it have a link in it that it tells you to click? Don't go there but what was the link?
08-06-2025 11:58 AM
How can a "genuine email-sending 'from' address" that is correct in every detail be spoofed?
In this case, the email I received is surely ultra suspect: it has a 'Setup Now' link with the address plsxucsetauigajzxi.cozy83collections.shop
Is it worth reporting this to EE - if so, how?
08-06-2025 12:28 PM
Given a complicit email provider, which these spammers will have, they can make up any addy as the From: addy.
It's obviously a scam! The link in it is not even to EE (domain ee.co.uk). There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to access your a/c.
Report spam emails to EE by forwarding the email to phishing@EE.co.uk .
08-06-2025 01:17 PM
So the lesson is:
DON'T TRUST AN EMAIL'S 'FROM' ADDRESS - LOOK FOR FURTHER PROOF OF THE EMAIL'S AUTHENTICITY.
Thank you
08-06-2025 01:19 PM
Exactly! Same with texts.