Is the domain info.ee.co.uk genuine?

[willmow]

I received an email from no-reply@info.ee.co.uk telling me that my direct debit is no longer active. This is nonsense - the DD remains active. I've been with EE for decades. So what gives? If it's genuine, is EE known for making mistakes of this nature?

[Chris_B]

@willmow  That’s a genuine EE no reply email address.   I’ve got a few emails from that address.  You need to call customer support first thing tomorrow morning. 

[XRaySpeX]

It's a genuine email sending addy but can easily spoofed esp. if contradicted by the facts.

Does it have a link in it that it tells you to click? Don't go there but what was the link?

[willmow]

How can a "genuine email-sending 'from' address" that is correct in every detail be spoofed?

In this case, the email I received is surely ultra suspect: it has a 'Setup Now' link with the address plsxucsetauigajzxi.cozy83collections.shop

Is it worth reporting this to EE - if so, how?

[XRaySpeX · Accepted solution]

Given a complicit email provider, which these spammers will have, they can make up any addy as the From: addy.

It's obviously a scam! The link in it is not even to EE (domain ee.co.uk). There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to access your a/c.

Report spam emails to EE by forwarding the email to phishing@EE.co.uk .

[willmow]

So the lesson is:

DON'T TRUST AN EMAIL'S 'FROM' ADDRESS - LOOK FOR FURTHER PROOF OF THE EMAIL'S AUTHENTICITY.

Thank you

[XRaySpeX]

Exactly! Same with texts.