cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Is the domain info.ee.co.uk genuine?

willmow
Established Contributor
Established Contributor

I received an email from no-reply@info.ee.co.uk telling me that my direct debit is no longer active. This is nonsense - the DD remains active. I've been with EE for decades. So what gives? If it's genuine, is EE known for making mistakes of this nature?

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

Given a complicit email provider, which these spammers will have, they can make up any addy as the From: addy.

It's obviously a scam! The link in it is not even to EE (domain ee.co.uk). There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to access your a/c.

Report spam emails to EE by forwarding the email to phishing@EE.co.uk .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

@willmow  That’s a genuine EE no reply email address.   I’ve got a few emails from that address.  You need to call customer support first thing tomorrow morning. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

It's a genuine email sending addy but can easily spoofed esp. if contradicted by the facts.

Does it have a link in it that it tells you to click? Don't go there but what was the link?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
willmow
Established Contributor
Established Contributor

How can a "genuine email-sending 'from' address" that is correct in every detail be spoofed?

In this case, the email I received is surely ultra suspect: it has a 'Setup Now' link with the address plsxucsetauigajzxi.cozy83collections.shop

Is it worth reporting this to EE - if so, how?

XRaySpeX
EE Community Star
EE Community Star

Given a complicit email provider, which these spammers will have, they can make up any addy as the From: addy.

It's obviously a scam! The link in it is not even to EE (domain ee.co.uk). There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to access your a/c.

Report spam emails to EE by forwarding the email to phishing@EE.co.uk .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
willmow
Established Contributor
Established Contributor

So the lesson is:

DON'T TRUST AN EMAIL'S 'FROM' ADDRESS - LOOK FOR FURTHER PROOF OF THE EMAIL'S AUTHENTICITY.

Thank you

XRaySpeX
EE Community Star
EE Community Star

Exactly! Same with texts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP