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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59489 Views
  • 69 replies
  • 14 Helpful

It saying my next bill 187 it's wrong plx can u sort it thanks Billing  

Resolved! Billing

Hi I am still seee ee is taking my bills when I have closed the account and contract with you guys. I paid £61 with extra charger which I haven’t done but paid it off. The issues is we is still taking my bill when I have closed it?

Bill showing as paid when I haven’t paid it

My latest bill for this month was uploaded this morning (5th April), but it keeps showing that it's been paid when I haven't yet made a payment. I don't have a direct debit set up - I always pay my bill manually. No payment has been taken from my acc...

leannecs by • Visitor
  • 930 Views
  • 2 replies
  • 1 Helpful

Resolved! Cant add Watch to account

Really frustrating. I want to order the Samsung Watch Ultra but it won't let me in my EE. It says I am eligible. I've tried calling 150 but they advised that I do not qualify for an extra line.  I find this really frustrating. I always found EE strai...

Decarat by • Explorer
  • 545 Views
  • 1 replies
  • 2 Helpful

I spoke to ee today as I've been with them 6 months on Friday the 3rd January and they said you don't get credit checked for an upgrade they base it on your payment history I've spoken to 4 different people at ee 3 at cs and 1 in store and they all s...

Resolved! Bill download

Hello, I have left EE this Sept but i need to download my phone bill of past 5 years for work purposes.  App is very useless as its keep saying something is wrong and so in the website version. 

Sumixsumi by • Investigator
  • 517 Views
  • 2 replies
  • 2 Helpful

Third party charges when sim is blocked

I have been scouring this forum for help on some third party Google play charges after my phone was stolen. I’ve followed all the steps in the hope that Google refund me, let’s wait and see. What I can’t get my head around, is when my phone is stolen...

ZayIsh by • Visitor
  • 610 Views
  • 2 replies
  • 0 Helpful
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