Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade

Why is there such a limited choice of mobile phones when you want to upgrade contract???

Refund

I was told that the £13.00 bill was to be refunded but it still hasn't appeared in my account?

Upgrade from SIM only contract to full contract

I have been on a SIM only contract for years. I currently get £30 discount a month for being a good customer. However my credit score has just taken a big hit and dropped very low. Is it worth applying for an upgrade to full handset contract?

Resolved! when should i make the payment

when should i make the payment

Re: Overcharging on bill

yes me too i got contatc for 65£ now paying 80£ , jus bought s22 in 2022 , using less than 10gb data , this is hel

Trying to cancel at the end of contract

My contract ends in 43 days. I tried to cancel a couple of weeks ago and was advised to call back after yesterday once I hit the 45day before the minimum term. I’ve been on the customer service chat today asking to cancel and then again via telephone...

Chatham

I have been trying to speak with an agent in 2 days now.They never return their calls.

My watch contract ended in March, how do l terminate . I am still billed for it.

Upgrade Costs

Hi,I'm looking to upgrade since my contract is ending but every phone I look at on EE says that I'm not eligible for any plans and wants me to pay full price for just the phone. Are there problems with plans on the Pixel 8 series?I just want a new ph...

Resolved! Renewing ee contact

I am trying to change my ee contact to a new ee contact (sim only ) . How do I keep my number. I try asking for a pac but it's only good if changing to new network. Any help would be appreciated.