Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13849 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24551 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 48977 Views
  • 55 replies
  • 13 Helpful

mobile bills

On Friday 3rd May I had a text message 'We will take your mobile bill payment on or after 10/05/2024 you can view your bill at ee.co.uk/bill [ etc.  but when I view my account I can only see my Land line and Broadband bills - why it this?Please helpK...

Resolved! Upgarde Question

Good Afternoon,I can upgrade my device today as my contract is up next month, if I was to choose to do so today when would my Contract start on the new price plan, My current bill isn't due out until the 21st of this month so don't want to upgrade an...

Good as new iphone contracts

I’m looking to set up a new mobile contract but when I log in it doesn’t let me select the good as new mobiles , yet if I am not logged in I would be able to purchase one without an issue … why is this ? It is not a new customer deal so surely an exi...

Tommylove by Investigator
  • 311 Views
  • 3 replies
  • 0 Helpful

Resolved! can someone tell me how to cancel my contract please?

Please show me the easiest way to cancel my contract, the website only showed the 'contact us' link. And i just can't find my account number from the menu list. It's so unfriendly user interface and i need to cancel the contract asap. Please reply!

Kaikong by Investigator
  • 308 Views
  • 1 replies
  • 0 Helpful

Data breach.

So I thought I left EE a few months back because it was a contract I was paying for basically no reason. It was a monthly contract and through the app I pressed the leave EE button and I thought that was it. Flashforward to today and they're contacti...

Pauly03 by Visitor
  • 625 Views
  • 1 replies
  • 3 Helpful

Misrepresentation by EE

My current scenario: I have an iPhone on a pay monthly contract £46/m and a sim only for my son. He is using my old phone now £46/mSo I am paying around £100/month for both. Jan 2023 I began my sons sim-only, it began around £18/m after 6 months it d...

R1chardee by Investigator
  • 750 Views
  • 8 replies
  • 0 Helpful

Trying to cancel my contract from overseas

I’m trying to cancel my contract from overseas without having to call a UK number and get massive charges as I’m currently in India.i think it’s pretty ridiculous that you can’t do this from the app and think it’s the company creating barriers to exi...

John529 by Visitor
  • 424 Views
  • 2 replies
  • 3 Helpful