Final Bill Payment Confusion.

[Stevie93]

Hi, 

I phoned EE on the 18th of September to cancel my contract early. I was told I would be charged on the 18th of October for my final bill. My direct debit is correct and the bill hasn’t been taken. I can’t see my final bill online. any help? 

[Chris_S]

Hi @Stevie93 Thanks for getting in touch with us here at Community.

Has your final bill been taken since you posted this? I can see that you posted shortly after midnight, so the direct debit may not have been taken by then.

Chris S

[Stevie93]

Hi Chris, 

Nope it hasn’t been taken. I don’t see anything on my account or app about it. 

[Chris_S · Accepted solution]

Thanks for letting me know @Stevie93 

I want to make sure that you get some clarity about what's happening with your bill, so I'd recommend giving our billing team a call so that a billing guide can take a look into your account.

To speak to our billing team, you'd just need to call 150 from your EE phone, then select options 1, 2, then 1 again.

Chris S

[Nicki1234]

I’m trying to get final bill amount after moving to another provider.  Can’t ring 150 as account closed. Called helpline and were extremely unhelpful. 

[Ali_A]

Hi @Nicki1234 

You'll see your final bill with details on your final payment about 8-10 days after your plan finishes or after you've received confirmation that you've left the EE network.
You'll be also able to view your bills online for six months after cancelling. 

You can find out more on our Your final EE Mobile bill page

Ali