Final Bill Payment Confusion.

[Stevie93]

Hi, 

I phoned EE on the 18th of September to cancel my contract early. I was told I would be charged on the 18th of October for my final bill. My direct debit is correct and the bill hasn’t been taken. I can’t see my final bill online. any help? 

[Chris_S]

Hi @Stevie93 Thanks for getting in touch with us here at Community.

Has your final bill been taken since you posted this? I can see that you posted shortly after midnight, so the direct debit may not have been taken by then.

Chris S

[Stevie93]

Hi Chris, 

Nope it hasn’t been taken. I don’t see anything on my account or app about it. 

[Chris_S · Accepted solution]

Thanks for letting me know @Stevie93 

I want to make sure that you get some clarity about what's happening with your bill, so I'd recommend giving our billing team a call so that a billing guide can take a look into your account.

To speak to our billing team, you'd just need to call 150 from your EE phone, then select options 1, 2, then 1 again.

Chris S