Contracts & Billing

EE Complaints

Is there a proper contact for EE Complaints, I have tried for 6 WEEKS now trying to resolve the situation and it is very, very apparent EE do not care about customers especially those who choose to leave. I needed to keep my old number as a matter of...

EE Store selling poor options to OAP parents

Hi,My mother has EE broadband and had a £10 sim only (10GB/unlimited) and my father had an EE PAYG.Last November she went to local EE store to get my dad's EE PAYG sim converted to SIM only deal, aiming to get the cheapest (ideally another £10 sim) a...

EE for charities

Good morning, I am part of 2 charities (one is a church and the other is for reviving a historical form of transport) both registered in Scotland with OSCR. As a charity run almost excusively by volunteers, would EE be willing to help towards the cos...

Cancelling

In cancelling broadband after 24 months contract is met with disbelief and an increased bill

Hi ,I moved to different country and I would like to cancel my contract and have only SIM card for credit .

How do I find out what the extra charges on my bill are for?

Hello,My plan is for £25/month but most months I'm charged at least a few extra pounds which on my online bill are just listed under 'extra charges' and when I try to follow the thread for 'see more detail on these charges' it doesn't lead to any ans...

Bill not generated yet (two days late)

My bill was supposed to generate on 4th March. I got a message in the app telling me it was ready to view, as usual.The bill isn't there though, but the Flex part of my bill is showing correctly. Not a new contract or a recent upgrade. Nothing should...

Missing March Phone bill

Hi I am missing march phone bill is anyone else ?