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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16029 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26101 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 53690 Views
  • 55 replies
  • 13 Helpful

Resolved! Things that can be Charged to Bill

Hi folks,As the title says I wish to inquire as to what exactly can be Charged to Bill?I have done some experimentation myself establishing that Twitch App Subs & Bits, YouTube App Memberships & Premium, Discord Nitro via App, Food & Drink via Wether...

Resolved! Phone Bill

My phone contract has recently been moved into my name and banking, it said it was paid 2 days ago but no money has came out my account. What do I do?

chloeJ4 by • Visitor
  • 358 Views
  • 1 replies
  • 2 Helpful

Resolved! Scam

I received a phone call from a landline stating that I was entitled to 40% off my bill with no VAT increase. I was asked for my email address and to confirm if I was the registered owner of this number. I asked if this was a legitimate phone call, an...

Moplez by • Visitor
  • 307 Views
  • 1 replies
  • 1 Helpful

Resolved! SIM Card is not work

I can't use my SIM number. I don't know if it was closed or not. I haven't used since 8 months. I want to use my number but when I first plugged it into my phone, it received the network, then it stopped receiving the network and now it is closed. I ...

Psayisi by • Visitor
  • 298 Views
  • 1 replies
  • 2 Helpful

Resolved! My EE#

Hi Good Day, I am Alma just to inform that I have contract in your company but I left in London cuz I didn't find job there and I'm here now in Cyprus, and to inform in your office I have to cut off my contract, hope to hear your Thanks...   [Mod edi...

Cancelled Plan but still being charged

Hello, I canceled our plan more than 45 days ago however I am still being charged. I have moved out of the country and when I call I am on hold forever with no one answering. Is there something I can do to get this resolved, otherwise I will need to ...

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