Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 67192 Views
  • 69 replies
  • 14 Helpful

Resolved! Bill

 Hi.I cant see my bill .i resive my bill by email.i cant open my bill and see please help me

sandziv by Investigator
  • 771 Views
  • 7 replies
  • 9 Helpful

Sim only upgrade plans: texts and minutes

I am looking to upgrade my mobile sim only plans for my family. For the plans below, which do not include unlimited texts or calls, do they include a limited about of texts and calls? If so, to what amount? If I went over the amount, what would the c...

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I should never have contacted EE - or is that BT?!

It has taken three attempts to renew my contracts this week. I’ve been out of contract for quite a while but that was fine. I wish I’d left it that way after my experiences this week! I am now on my third attempt to put these contracts in place! The ...

AndyJB2 by Investigator
  • 594 Views
  • 3 replies
  • 0 Helpful

Extra charges

I’ve gotten extra charges of just over £100 I didn’t know I was paying through my phone what do I do 

Lee366 by Visitor
  • 470 Views
  • 2 replies
  • 2 Helpful