Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Family plan

Hi, Me and my partner live in the same household and have separate EE contracts. Is it possible to put these as a family plan so we can share data

Phone update

Can someone chat re this Plse

Re: Change direct debit date

Hi can I change my direct debit to the 29th of each month please thanks.

AppleCare

I have had to cancel my existing insurance with full cover which includes damage cover with Apple care services due to a technical issue. Apple support should be able to see that I have AppleCare with full cover can I renew it due to a technical i...

Resolved! Transfer of ownership

My son transferred ownership over to me last week, I’m the bill payer, but Im still not able to access the EE account, has it been changed ?

Colleague Leaver Discount

My colleague leavers discount has dropped off when I changed from my Phone Contract to a SIMO, i’m looking to upgrade soon to a phone again but I do not want to do this until someone can add this back for me. Customer service were unable to do this, ...

Resolved! Can I cancel a new plan within 14days of starting

Wanted to view my bill but can’t find it arghhh

Wanted to see my bill so far but I can’t find it ? It was easy before this App changed !!!

Resolved! Removing phone number from account

We have 3 phones paid by our business. We are not in contract. How can we remove 1 phone from this account?

Being charged £30 more than a new customer for Iphone 13 mini?????

So I've been with EE since 2009, a loyal customer, but now I'm not a happy customer. Can someone explain why a new customer gets an iphone 13 mini for £42 a month and yet I, a loyal customer of 14 years is paying £72 a month for the same phone. I f...