Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Student discount

I have bought iphone 15 pro max with student discount so im getting 20% discount but i just want to add new ipad to my account but it’s showing the same price but there is no student discount applied and when i tried to apply the discount coupon it’s...

I just want to change my date of my direct debit

I have tried several times to click on the link to 'change direct debit and it just takes me back to the EE home page. I really should be this difficult there doesn't even seem to be a 'chat' facility. not very high tech

Resolved! Spend cap

I've just had a text telling me that as I have a Spend Cap I've been barred from some chargeable services. The cap was news to me - I've checked my account and it's showing a zero cap. Any idea what may be happening please?

payments

payment via number

Resolved! Leaving EE how much would i have to pay

Can't see my bills or final bill

I left EE to another network over a month ago and now I can't see my bill section of my account to view the final bill, only let's me see my profile. I have no confirmation that my account has been closed either.

Resolved! End of contract

Why am I being charged the full amount after the end of my contract?

Hi

Can I cancel my contract or know one my bill is being paid

Resolved! Re: Bill history

Can I see my bills history

Why can't i see my bill after leaving

Why can't I see my bill(s) after leaving?I have a business account and have transferred my service, I now can no longer see my bills that have already been issued, nor my final bill.Surely this is such a basic facility that business users would need ...