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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60567 Views
  • 69 replies
  • 14 Helpful

EE has tripple charged me

I have paid my monthly phone bill but EE took triple the required amount from my account and has not refunded me what they owe me, even though they said they will.

£50 Internaional Calling Setup Charge

I moved from Three to EE mobile recently and when I checked my first bill it says I owe £78 when it should be £28I contacted EE and they told me this £50 was for setting up International calling but I never asked for this!! They told me that they wou...

Unused Microsoft Ultimate Subscription

I have been being charged for Ultimate 1 Month since at least July 2024 but perhaps longer. EE recommended I speak to Microsoft as this is a third party service but Microsoft batted me back and said EE should deal with this issue. I've never used thi...

Contract loans

Have now to credit loans for phones they use to have two options but when I checked my upgrade it’s now only giving me option to take out a 36 month credit loan agreement with ee

danny19970 by • Skilled Contributor
  • 654 Views
  • 3 replies
  • 2 Helpful

Resolved! Terminate old contract but change data plan

I would like to explore the option of ending my two years contract but making changes to the data plan I have currently. I no longer need the unlimited data plan but just 10-15 Gb. I have been on the unlimited data plan for a year and one month now. ...

jgraced by • Visitor
  • 579 Views
  • 2 replies
  • 1 Helpful

Resolved! Top up to contract number

I did a top up payment to my number thinking I will need the money to activate the roaming, but being on a contract number the roaming cost will be on the bill.My question is what will happen to the money I did top up? 

Resolved! Bill

Got my new contracts and have been charged 460 my bill is meant to be 207 a month 

Marie133 by • Visitor
  • 476 Views
  • 2 replies
  • 2 Helpful

I got declined 2 times before they approved me I had to get referred to the credit team who approved me after looking through my credit record

danny19970 by • Skilled Contributor
  • 353 Views
  • 0 replies
  • 0 Helpful

Insurance team

bad customer service i been with ee with my family past 5 year they used to be so good but they are heal down but we are all of us decide to leave ee because i had insurance for my phone and i lost my phone i call them to make it clim but they cancel...

fatah1 by • Investigator
  • 771 Views
  • 6 replies
  • 0 Helpful
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