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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13843 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24548 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48968 Views
  • 55 replies
  • 13 Helpful

Account Number

This wasn't going to be a complaint, but I've had such a bother trying to pay a bill, it's turning into a complaint with only 472 words remaining!I have recently added a SIM to my account for my mother but due to sight difficulties, I've not activate...

SA-M by • Visitor
  • 285 Views
  • 2 replies
  • 0 Helpful

Is this miss sold

My mobile contract was formerly with BT. When renewing I was encouraged by BT to move to EE as, IK was told, the two companies have come together and the Ts & Cs would be the same. I now discover that this is not true. When with BT I did not pay any ...

dodger365 by • Investigator
  • 354 Views
  • 4 replies
  • 0 Helpful

Resolved! Ess device 4G

I have just notice I am paying an extra £11 per month for a Ess Device 4G.When I upgraded my phone in November, I was told I would get a device for FREE and was told I absolutely wouldn’t pay for it.they also tried to sell me broadband which I also s...

Serena13 by • Investigator
  • 7037 Views
  • 43 replies
  • 13 Helpful

Leaving EE

Hi I clicked on the leaving button and it’s generated a text saying I have 100 and odd to pay when I only have one 48 payment left it was only a polite enquiry as to what your web site was offering I should do if I was thinking of leaving can you tel...

jwhite5 by • Visitor
  • 268 Views
  • 1 replies
  • 0 Helpful

Data Plan

HiCan anyone tell me if I can change my Data Allowance.  I was talked into increasing my allowance  by one of the assistants in my local ee shop, when she promised it wouldn’t cost me anymore per month, in fact it was a ‘special offer’ which would wo...

Chip61 by • Visitor
  • 564 Views
  • 4 replies
  • 0 Helpful

Re: Bill payment

I have tried to pay using my debit card but it is not registered as yet. I am currently abroad what can do? My bill is overdue 

unyanz8 by • Visitor
  • 306 Views
  • 1 replies
  • 0 Helpful

Direct Debit

Had a notification/text from EE, apparently my account is in arrears! Log in to the app, to find that I have no direct debit set up and that I owe the previous months payment. No idea why my direct debit is no longer set up, and I had absolutely no n...

Joe961 by • Visitor
  • 318 Views
  • 1 replies
  • 0 Helpful
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