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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59517 Views
  • 69 replies
  • 14 Helpful

Upgrade Charges - Handset to Sim only and back

Hello, I am due an upgrade on both of my lines that I have at the moment. I tried to get this answer from an Agent on the chat last night, but all they wanted to do was sell me broadband. I am looking to take out a sim only for 6 months on both numbe...

This link doesn't work, still only shows phone upgrades. I'm wondering if you can only see the sim only deals in the last couple of weeks of your contract? I have 45 days left. Could this be a factor?

Rayjr by • Visitor
  • 2621 Views
  • 0 replies
  • 1 Helpful

Lack of communication

I received my upgrade yesterday but it's turned out to be a whole new contract. I haven't set it up yet as I'm not paying for 2 contracts. No one has responded to my calls or messages on the chat. Absolutely ridiculous and I have put in a complaint t...

Nat71006 by • Visitor
  • 399 Views
  • 2 replies
  • 3 Helpful

Resolved! Renewals of contract

HelloMy current plan is due to expire on January 12th.I'm very happy with the deal I've got so will i have to notify EE that i wish to remain on this plan or will it renew automatically?

Wisty1 by • Visitor
  • 510 Views
  • 2 replies
  • 3 Helpful
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