Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Account

What’s happening to my EE account

Resolved! How do I access my billing from this app?

Resolved! Refund not received

I certainly didn’t want it to get to this point however, I’ve been having a back and forth with EE regarding a refund of £100 that I should have received since Jan 3, and each customer service agent that’s I’ve spoken to have either assured me I’ll g...

Здравствуйте почему я не могу оплатить кредит ежемесячный

Resolved! Re: Paying bill when abroad

Hi I am deforested to pay my bill .. my phone has been cut off and I can’t dial the number

Over charged?

My EE bill is normally £35 per month why has £70 been taken?

Resolved! I lost my mobile phone a month ago and I had insurance. Today I received a lette

I lost my mobile phone a month ago and I had insurance. Today I received a letter saying that the insurance does not include you. Cancel my mobile insurance.

Resolved! Bill

Hi i'm confused with this bill with 42.99£ why i get charged with 18.99 £ if maybie can you help me understand this bill ? Thank you apreciate

Resolved! Contract Ends

My contract for my watch ends on the 17th. Do I need to do anything or will payments stop automatically?

Resolved! How to go about getting a spend cap

Hi l am unable to pay my hotel bill due to not having sufficient allowance on my phone. I was unable to replay to my bank who needed an answer immediately for the hotel to take out money from my account. I am not computer savy so it has taken me a wh...