Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade anytime

Hi I've been a EE customer for nearly 12 years and always upgraded every year also using upgrade anytime when it came out paying around £5 at the beginning. My contract now costs me around £100 a month due to these upgrades , which I completely unde...

Resolved! Free EU Roaming

My pay monthly contract ended in November 2022, however, I have kept it going, paying c£25.00 p.m., so I have retained my free EU roaming option.If I now switch to a Simm only, is this classed as a new contract or could I do this whilst retaining the...

Resolved! urgent

How can you view monthly bill on line

Invoices

Hi,Is there a way I can get invoices emailed every month?

Bill

2 payments have gone through on my account for the same bill amount

Line

Hi guys, can someone help me? I recently added an iPhone to my monthly payment plan, and today I tried to add the Apple Watch, but the guy told me he couldn't add it because I had already added the device, as it can only have 2 lines. I wanted to kno...

Can a customers spend cap be remove automatically by the system?

Hello Good morning, I have a question if you don’t mind, Can a customers spend cap be remove automatically by the system? Kind regards

Resolved! Cancellation

Does anyone know how I can cancel my contract? It’s up today so I’ve gone sim only and don’t want to be charged another month.

Contract and device termination

Hi, does anyone know if I can cancel my contract and go to another provider but keep my device plan with EE?thanks!Claire

Contacting EE is impossible.

sat on hold to EE for god knows how long trying to get a hold of someone from customer support to enquire about the phone contract and bill ive been put onto. As it has changed dramatically from what i was told on the messager service would be a fixe...