Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I want to cancel sim plan only

Resolved! Upgrade

I upgraded today but seems to have lost my discount now - please can you help I have two phone numbers mine and my sons

Unable to upgrade

I’m trying to upgrade my phone this morning, I’ve been getting messages stating I’m eligible so went to the app, I’ve tried talking upgrade and each time it’s comes up with the message this service isn’t available or that this function isn’t supporte...

Resolved! Amount outstanding on cost of phone

How do I find out how much is outstanding for my phone

Same here，impossible to speak to a human! Tried for 2 days, no luck! Alway ask me the same questions, once you ask a bit more , they said someone will call you in 15 minutes, then you get a text to say you missed a call!!!! Fact is phone even didn'...

Resolved! Cancel my daughter's plan as she moved country. The plan is linked to mine (i.e.

Cancel my daughter's plan as she moved country. Anyone help.

Resolved! Change of ownership

Back in 2021 myself and my ex husband split. He rang EE to change the ownership of the EE account I pay for. It was a painful experience as he is in the forces and rarely avaliable to pick up the phone and we are never together. Since then we have be...

EE Service is appauling at best and fraudulant at worst. Try to speak to someone

I was talked into switching from BT to EE for all services. Since then I have had 1 Email thanking me for returning my BT Kit followed by an Email stating that I would be charged £50 if I didn't return the same Kit!!! I rang 150 and was told it was a...

Resolved! bill

I want to pay 31.50 on my bill for finance agreement

Resolved! Lost mobile number

Is there any way I can look at an old orange bill to find a mobile number I have lost, it was over 10 years ago

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