Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Upgarde Question

Good Afternoon,I can upgrade my device today as my contract is up next month, if I was to choose to do so today when would my Contract start on the new price plan, My current bill isn't due out until the 21st of this month so don't want to upgrade an...

Set the ship for payments from the mobile phone

HelloI want to link this ship for payments from the cell phone but it won't let me. Does anyone know what it could be?

Good as new iphone contracts

I’m looking to set up a new mobile contract but when I log in it doesn’t let me select the good as new mobiles , yet if I am not logged in I would be able to purchase one without an issue … why is this ? It is not a new customer deal so surely an exi...

Resolved! can someone tell me how to cancel my contract please?

Please show me the easiest way to cancel my contract, the website only showed the 'contact us' link. And i just can't find my account number from the menu list. It's so unfriendly user interface and i need to cancel the contract asap. Please reply!

Data breach.

So I thought I left EE a few months back because it was a contract I was paying for basically no reason. It was a monthly contract and through the app I pressed the leave EE button and I thought that was it. Flashforward to today and they're contacti...

Misrepresentation by EE

My current scenario: I have an iPhone on a pay monthly contract £46/m and a sim only for my son. He is using my old phone now £46/mSo I am paying around £100/month for both. Jan 2023 I began my sons sim-only, it began around £18/m after 6 months it d...

Trying to cancel my contract from overseas

I’m trying to cancel my contract from overseas without having to call a UK number and get massive charges as I’m currently in India.i think it’s pretty ridiculous that you can’t do this from the app and think it’s the company creating barriers to exi...

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It’s very helpful opportunity

Resolved! Re: My account

Good evening I need to see my balance

Resolved! Bill

My bill is not easy to find on the app or website, keep getting the monthly texts to say it’s ready to view and still haven’t found it. Not great EE