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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14141 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24748 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49522 Views
  • 55 replies
  • 13 Helpful

Re: Phone bill increases

Mine is exactly the same… my contract I signed into was £43 a month on a 2 year contract, now it’s went up to £53 a month… an extra £10 a month! 

Resolved! Mis sold contract paired with terrible porting experience

Not sure which channel to put this as there are a few problems.On Saturday I went into EE in Morfa Swansea, my partner is with 3 and was sick of the bad signal, so we decided to go in and get her switched to EE as generally i've had fantastic service...

updev by • Investigator
  • 524 Views
  • 8 replies
  • 4 Helpful

Repairs and warranty scam

Hi All, after being an EE customer for years it pains me to have to write a complaint like this. in April i was contacted because i was eligible for a free upgrade. I thought id try something new and decided on the Galaxy z Flip 3. Great phone, looks...

Alanl11 by • Visitor
  • 7923 Views
  • 63 replies
  • 40 Helpful

Sim only plan not showing on online account

Hi,im hoping someone can help me. so I purchased a sim only deal in March 2024 after my phone contract ended. My email was already used for my online EE account where I was able to manage my phone and data bills. However, since moving to a sim only d...

Lailuma by • Visitor
  • 537 Views
  • 1 replies
  • 0 Helpful

Struggling this month

Am wondering if I can change billing date with my outstanding balance due to the 25th of this month as I am a single mother and can’t have no phone to contact people? And then change my actual billing date to the 30th of each month 

Chloe235 by • Explorer
  • 285 Views
  • 2 replies
  • 0 Helpful

Resolved! EE contract

I m in a family contract and get out of it without contacting the owner. Is there any way I can use the same number on other sim without contacting the owner of the family contact.

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