Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13827 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24537 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 48906 Views
  • 55 replies
  • 13 Helpful

Resolved! Invoice

Where do I find my invoice?  It's probably obvious, but I can't find it anywhere!

maskew by Visitor
  • 414 Views
  • 4 replies
  • 0 Helpful

Adding my plan and changing billing details

Hi, I’ve tried linking my device and it won’t work I can’t see how much data I have left and when the next payment is, also I got sent a new card as I got scammed and need to change the details with you so I don’t miss a payment and I don’t know how ...

Payment

How do I pay or my ee contract . [Mod edit: Please do not post your contact details in this public forum. Thanks]

Bill more than usual

Hi all, I got a notification from my bank to say my EE direct debit for my mobile would be nearly £6 more this month. I’ve got on to the EE app to check if this is the case and it is, but doesn’t say anywhere why. There are no add ons for this month,...

Paying bill

I live in Spain but use my ee phone. I’ve had my phone restricted and need to pay my bill, I’m finding this impossible as I can’t use my phone to call anyone HELP before I go mad

Resolved! Upfront cost of phone taken but credit check declined.

I have tried to get in touch with someone via phone but have had no luck.  (Order number XKO291060458.)on the 12th of march I tried to take out a new contract with your selves and paid a £100 upfront cost however the credit was declined. It has been ...

Carren by Visitor
  • 4484 Views
  • 8 replies
  • 5 Helpful