Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Random money taken from my account

Why do ee take random small amounts out of my pay as you go credit

Billed twice?

I've had my business phone less than 4 weeks. Paid £43 about 6 days after receiving it and been sent a letter saying they couldn't take the £52 this month and my account is restricted. I have a spend cap so no way I've run over. £95 for 26 says use s...

Resolved! call history

can i be emailed or posted my call history, please?

Early upgrade?

Hi, I have about 9 months left on my contract, it is a 24 month plan, and my iphone 12 mini won't last that long! Usually I can get away with my phones lasting the 2 years but this one is awful. I don't really just want to get the battery changed. ...