Help

SarahBoyle7 · ‎26-05-2025

I am desperately trying to pay my bill. I have been disconnected because it hasn’t been paid. I have tried to pay by phone and online and it says it exceeds the amount so I keep trying and there is nothing I can do. I can’t seem to call because I have been disconnected

Northerner · ‎26-05-2025

Hi @SarahBoyle7

Have you tried chat via the EE app.

https://ee.co.uk/help/billing-payments/payment-methods/pay-your-mobile-or-broadband-bill

You may need to go into store or use another phone to call EE. Other ways to pay are in the above link.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎26-05-2025

Hi @SarahBoyle7

Have you tried chat via the EE app.

https://ee.co.uk/help/billing-payments/payment-methods/pay-your-mobile-or-broadband-bill

You may need to go into store or use another phone to call EE. Other ways to pay are in the above link.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Schockwave · ‎26-05-2025

@SarahBoyle7 have you tried here:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.