Money taken from bank account not mine

Barbara134 · ‎19-05-2025

Money has been taken out off my account what’s this for it is 69.52 on the 16th may.bill for sim only was paid on the 6th may.

Schockwave · ‎19-05-2025

Hello @Barbara134 ,

Welcome to the community,

We have no idea, this is not customer service and we have no idea who you are. I would suggest looking at your billing and the breakdown and also ringing customer service to find out and see what is going on.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎19-05-2025

Hello @Barbara134 ,

Welcome to the community,

We have no idea, this is not customer service and we have no idea who you are. I would suggest looking at your billing and the breakdown and also ringing customer service to find out and see what is going on.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Northerner · ‎19-05-2025

Hi @Barbara134

Was the 6/5 your billing date or payment date.

Payments are normally taken 10 days after billing.

As @Schockwave speak to EE CS on 150 if you're unsure.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Leanne_T · ‎19-05-2025

Hi there @Barbara134

Thanks for coming to the community.

Do you have more than one EE account? If you log into your EE app/online account what date shows as the bill date and payment date?

Thanks 🙂

Leanne.