Upgrading phone - process has changed?

[cphoneperson]

I got the text saying it's time to upgrade so I went to check my options and I am confused. Before, all I had to do was select a new phone with a monthly payment that suited me. Confirm details etc and the phone got sent to me and my new contract started. Easy. Now all the options are to pay for both the handset and the new monthly payment... And it's asking me what my salary is to see if I can afford it? Since when? And is there not an option to get the handset and just pay for the new monthly amount anymore?! Thanks

[bristolian]

EE's traditional contracts with a single monthly payment attracted quite a few complaints from users who wanted their monthly cost to automatically reduce at the end of the minimum term, without having to take proactive action themselves.

Thus the answer has been the new FlexPay plans where you have 2 separate contracts, each with their own independent payments. You have a fixed-term finance loan to cover the cost of your phone, and a standard rolling 30day notice contract with minimum-term, covering your airtime and network usage.

I presume the reference to the online calculator must be an affordability check.

[Chris_B]

@cphoneperson  if you want traditional type contract, then you need to call customer support to request this.  

 You get credit checked because it’s a credit agreement for the device on a flex pay tariff.