I have been using the EE network for the last 4 years. From the date I started using EE, I have been confronting fraud again and again and again. When I first went to the EE store in Harrow on the Hill. I just went for an enquiry and one of the executives got me to sign the paper saying it was just for passing information. And within the next few days received the card by post. And when I went to talk to the manager there, he told me the lady's name was Zoya, didn't work here, and the manager gave me an extravagant answer. I was too far from my home country when I came here to study, and everything was new to me at that time, and I didn't have an idea what to do at that time. When my contract was about to end, I went to the Uxbridge store, where a man named Sam told me that I should renew the contract as there was a scheme going on in the company. Since I needed a phone, I bought a Samsung S24 from EE. A year ago, the price of this phone was 1400 pounds, which was being paid off through a contract of 120 pounds per month. When my contract was about to end in May, I went to meet at the Uxbridge store, but the manager refused to meet me and made excuses to the EE Executive, causing me to face delays for a week. When I asked the EE Uxbridge Store executive, he said that your phone contract is for two years. If the phone is being sold by the official company for £1400, then why should I pay £2200? Then, when I tried to talk to the executive with whom the deal for the phone was made, I was told that he had left the job. If he has left the job, then the company should provide an answer, right? The company immediately deducts money as soon as the month is over, so why do they raise their hands in case of a problem? Neither the internet service nor the application works properly. Whenever you call customer service, they cut the call after giving the excuse that the application is under processing. For the last two years, there has been a system of fooling people in the name of gift data service. That's why I am writing this so that no one else becomes a fool in these people's scheme like me. As soon as the contract is over, I will exit this fraudulent and Rubbish company and tell everyone to use other services. Compared to this, Lebara and Lycamobile services are better.
