All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
My phone bill is £1,300 higher than normal this month due to making 9 phone calls to Australia. I mistakenly thought I was on wifi using data as FaceTime calls have never incurred a charge. I received a text from ee to say “your phone useage is highe...
How can I remove my monthly spending limit? Because I used the already set limit and paid off the monthly bill today, but it resets only after 20 days. Can someone help me remove the spending limit so that there is no limit? I would call the hotline ...
Just upgraded to sim only that said plan was £16. Had confirmation that the upgrade has been processed and my monthly cost will be £21 (£16).What does this mean?
I paid a security deposit of £20 while registering for home broadband services on 4th December 2023. I was told this will be returned in 3 months but later I was told it will be 6 months. Then I called and they said, I will get this on 30th June 2024...
Here's why I'm leaving EE and not coming back.I was perfectly happy with my £10 (£9) a month 5gb PAYG account, but after more than 30 sales calls, I was convinced to 'upgrade' to a £20 a month, 2-year contract, that would work out the same price and ...
I want to find out the breakdown of my bill. Can this be done?
How can I access my call log from 2023? I'm looking for an incoming call from a specific number on a certain date. Unfortunately my mobile history doesn't go back that far.
I claimed £10 airtime rewards at the beginning of may it never came of my phone bill.I waited yo see if it came of June's bill and it didn't, what can I do about this ?
I have a phone and sim contract due to expire in August. I've been trying to look at upgrade options and cost however I am unable to look at the shop whilst signed into my profile but when not signed in I can access the shop no problem. Because I can...
