Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Phone insurance

Can i cancel the insurance that i have on my phones

Resolved! Repair Cost

My mobile phone began turning its self off and on. Upon looking online it became apparent this is a common fault at times with Android phones due to malfunctioning batteries in the devices. A few days later when it became apparent this fault would pe...

Statements - I need to see my last 3 months as proof of address. Can anyone help

Email changed

Hi,I've changed my email/login but communication still goes through my initial email.Can you tell me where/how i can redirect communications to the changed email address.Many thanks,

Resolved! New phone

Help! Royal Mail haven’t delivered my trade in phone 🙁

I upgraded and part of the deal was to trade in my old phone. Used all the packaging and labels that were sent to me and handed it over at the post office on 19/01/24 to get my proof of postage. 6 days later and it still hasn’t been delivered . Not ...

Closed account

How can i solve this problem. Its been 2 weeks i change my pay as you go to contract. From than its look like this.

Ridiculous pricing for upgrade

I’ve just been told that upgrading to the cheapest iPhone 16 handset with 25gb of data will be £68 per month for 24 months. That’s £1682, of which includes the phone which is available to buy through EE for £800 . That leaves £882 for the airtime pl...

Contacting ee

Hi I had an account with ee but for some reason it's been closed with a bill of over £3000 is there a way I can contact them without calling them as I have heating problems?

Billing statement in PDF file

I would appreciate if anyone can advise where to find out in my Broadband account the PDF files of my monthly Billing statements ?