Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! My bills going to £100

Normally, my bills are paid in £64 every month.However, this month my bills go to £100.It shows one number I stopped serving last year.But today it shows the stopped number bills I have to pay.Please EE give me an answer!

Issues with cancelled upgrade

Wondering if anyone has had the same issue.Ordered an upgrade to an S24 Ultra end of March this year (Upfront cost and flex pay charges) and long story short I cancelled the upgrade before the phone had actually been delivered. Spoke to the customer...

Paying Bills

Hi, I wasn’t able to pay my direct debit since a year because I wasn’t at England. Is there any way to clear my debts paying?? I need to close my account immediately.

Resolved! How to I up grade my sim only contract to include a phone

How to I up grade my sim only contract to include a phone

Resolved! Billing

Why can’t I get an itemised bill on the re web site do you have to pay for it

how on earth do you get hold of this company when you have no phone

Paying back handset

I’ve bought into a 3 year plan where I repay the cost of the handset each month for 3 years I would like to pay a lump sum to the provider now is this possible does anyone know?

Changing payment dates

Hi. I have recently changed my payment dates to the 28th. It has usually been the 19th for the past 2 years. I recently received a text a usually get every month saying which day I the money will come out of my account for my phone bill. I got a text...

I just changed my direct debit and I accidentally put wrong details it doesn’t l

False charge on account

Immediate attention and refund required.