Message from ee

[Jakester1]

Hi from EE. Heads up - we've noticed your phone usage is higher than usual. If this continues, you might not be able to make calls or send texts. Please visit ee.co.uk/go/login or call 150 to check your balance or make a payment. Thanks.

hi all I have had this message tonight, what does it mean? Is it bad? I have an unlimited contract so I don’t understand why I have got this message, I have logged into my balance and have £0 on my calls and texts gone over so I’m really not sure and confused 

[bristolian · Accepted solution]

There's been a few similar posts in recent weeks, but none have been followed up - so the outcome is not known. The intention of the message is usually to warn of excess chargeable usage.

In any case, it is potentially account-specific and only CS on 150 have access to your individual account to advise further.