Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

This company is stupid

I started a plan and flex payment, I did setup my direct debit at the beginning but the next month, my direct debit is not working. Ofcourse the result is, it affected my credit rating. I dont understand why this cant be done on the **bleep**ty and s...

Can’t buy more contracts

I’ve just moved one sim from Sky to EE. I want to move 3 more sims and sign up to a new mobile and sim contract however my account says I can’t buy anything else at this time. Call times for support is 45 minutes. Never known a. Company where it is s...

Resolved! Plans and subscriptions

Hi, I am trying to add a spend cap to my daughter's phone (which is on my account) the website says to either go online or use the app and go to 'plans and subscriptions'. Maybe it's just me, but I can't find this on either. Any help welcome. I don't...

How do i get access to my previous contract for insurance purposes

How do I get access to previous contract for insurance purposes?

Unlimited Plans Cheaper Than Other Plans???

Hi, I've been looking at the 24 month sim only plans and have noticed that the unlimited plans are cheaper than the 125gb plans and the same price as the 25gb plans. Surely there has to be a catch as it just doesn't make sense for them financially to...

EXTRA CHARGES NOT SHOWING FOR FUTURE BILL

Hi AllI use Boku to purchase items on FC24 like FC Points and for some reason this month the charges are not showing on my future bill. When calling 150 is states my bill is £0.00 which is correct but then extra charges there is usually a figure like...

Charged for Travel data addon but EE data was disabled

I have got in the habit of buying eSIMS when abroad due to the rediculous £6+ fees EE charges per day for data. However, in the middle of my last trip, despite having disabled data usage on my EE line and selecting my eSIM (and also disabling data sw...

Unable to update payment card/method

Read moreHad a notification that my card had expired - which it had. Trying to update the info on the website (I dont use the EE app) and it's failing to update. Also the website seems really slow and buggy? Also the main telephone number for EE cust...

Monthly subscription

Can you reduced your monthly payments I have a phone and data and paying too

Changing plan to SIM only deal from monthly contract.

I am trying to change my current plan, due to end on 9th September 2024, to a new SIM only plan, but am unable to. I have calculated that I am within the 45 days required to the end of my plan, so the option should be there, but it isn't either onlin...