Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70430 Views
  • 72 replies
  • 15 Helpful

Resolved! wifi calling included in plan

hi,  I'm on Essential SIM 25GB £21,  does WiFi calling come included with this plan or are all EE plans include WiFi calling ?  thanks in advance

alistairmck1 by • Established Contributor
  • 539 Views
  • 1 replies
  • 1 Helpful

Email from CRS for outstanding balance from years ago

Hi, I’ve randomly received and email today from CRS stating there is an outstanding balance of £124 from the period Start Date: 11/03/2022End Date: 08/04/2023I’m extremely confused as I actually have no outstanding balance at all, I’m in credit. Ther...

Mls7 by • Investigator
  • 2810 Views
  • 7 replies
  • 5 Helpful

Resolved! Unable To View Bill

I have been unable to view my bill ever since i joined this joke of a provider (other issues with the service too but thats for another day)I've tried chrome, firefox, edge and opera browsers on 2 different PCs, ive also tried accessing my bill via t...

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Resolved! Play

Hi, I want to pay my mobile bill, can you help me with this?

Ivan42 by • Visitor
  • 490 Views
  • 1 replies
  • 2 Helpful

Resolved! Charged twice

I have been charged twice on my phone bill, I paid my phone bill early due to extra charger, I was told the direct debit would t be taken out as I had paid …unfortunately the payment as been taken out and I’ve paid twice..how to I go about sorting th...