Contracts & Billing

Hy

£800+ bill whilst abroad

I recently travelled to thailand. I bought a 7 day add on when i landed in order to be able to do anything on my phone. Once this ran out i purchased a thai sim on the airlo app for the rest of my trip. Any calls from that point was incoming and have...

Changing a corporate account to a personal account

I opened an account last year with EE who assumed I wanted a corporate account. Although I work for the NHS this account was for my personal phone. Ee have told me that I cannot swap it to a personal account and that I have to wait my contract out be...

EE broadband and EE phone but no unlimited data SIM offer

Hi there. I am a long standing EE broadband and mobile phone customer. My in laws also are on BT/EE broadband and were offered unlimited data SIMs if they went with EE mobiles, each for £10. Their mobile contracts are separate to the broadband, but w...

overcharging by ee

I went to Europe over Christmas and tried to buy a £25 voucher for roaming I could not buy it so I rang 150 and spoke to hel desk They could not do it either and told me it was because I had 2 phones on same account( mine and my wife's) I gave up on ...