Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Need to chat on live chat asap

Really need help on live chat

Direct debit

How can I change my direct debit date please

Letters

Hii want to stop receiving all the letters to my address weather it is about EE and iphone bill or any thing else. If it is possible send me emails and sms only. thanks

Free Phone Upgrade

I get a free upgrade every 2 years and have never had to pay for a new handset (just sign up to a new contract) but it looks like that's changed and I now have to pay for the new phone is that right?

Billing ..need to pay bill but dnt get paid till the 28/06/24

Resolved! Can EE contact me?

My service has been discontinued and I want to make a payment but I can't call or contact via the EE app.

extra charges from Metavante Why??

I'm nit sure why I have charges from Metavante. How can I stop these charges?

Resolved! Paying my bill

I am abroad and my service has cut of because I need to pay my bill I can’t do it on the app is there another way of paying my bill abroad

Resolved! Can I combine 2 accounts

Hello, my mother is payg and I am pay monthly but with no contract, these accounts were registered separately. I now want to put my mother's account under mine so I pay for her bill as well as mind. Can this be done?Please advise Thanks, Rose

Put on the wrong plan - nobody will help

On 13 May I upgraded my phone as my previous three year ee contract was ending. I went online to get a new iPhone 15 pro on Flex Pay plus a 24 month EE Full Works iPhone contract, which comes with Apple One. A message came up when I tried to confirm...