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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14217 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24794 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49640 Views
  • 55 replies
  • 13 Helpful

Moving abroad - but in phone contracts

I am moving abroad in 2 months but I am currently paying off 2 EE phone contracts.My first phone was stolen and the contract is ending in March 2025, and the other contract I took out is due to end in September 2025.What are my options - as I do not ...

Hkelso by • Visitor
  • 658 Views
  • 2 replies
  • 2 Helpful

Add to plan headphone issue

Hi all just looking for some help regarding a recent order. I have recently added Sony WF1000xm5 headphones to my EE account which is showing as add to plan. When I purchased through the app the pricing gave me £19 a month for 11 months so I ordered....

Prepaid to contract

Hi Everyone, I switched my prepaid to a monthly phone contract and got 20% off my contract. but after the first month this switched back to full priceWhy is this the customer advisor also took £200 off the upfront cost of my phone, she said there was...

Kamilhs2 by • Visitor
  • 318 Views
  • 1 replies
  • 0 Helpful

Telus credit

I recently gotten a email on a offer loyalty from Telus did that and gave me an option since I have a 825.00$ bill credit to use for a upfront phone or plan etc what does this mean like I have only been using 50 GB of 200gb of data a month and one kn...

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