Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Changing to PAYG from Contract

Hi, is it possible to change from my current plan to a pay as you go, without changing my number?

Resolved! International calls to India

Two years on and I have exactly the same problem as mentioned - International calls to India which I have definitely not made amounting to £133 charged to my account. I was offered a 50% waiver but have refused this and have registered a complaint wi...

Resolved! Contract bill 2 phones

If I have two phones on my account, both on contract. Can they we change how they are paid, I pay for one phone and the other person pays directly for theirs?

Failed service from reps

Hi I need to raise a complaint in relation to mobile contracts and upgrades. I have already raised two complaints and yet still no resolution. I am fed up of repeating myself as I go through rep after rep. who can I raise this complaint to of the nex...

Resolved! Data Stacked

Hello everyone,My phone contract expires on the 15th of this month, and is an all rounder unlimited data plan. I chose to upgrade recently to a SIM only 24 month 100GB plan.When checking my account it is displaying my current unlimited data plan as ‘...

Resolved! payment unsuccessful

"Ooops, somethings gone wrong" is when i try to make a payment for a plan, or trying to top up, spoke to my bank and everything is okay so theres something wrong with ee.

Resolved! Change from contract to pay as you go

I would like to change to pay as you go please, end my contact and keep my number.thanks

Friends & Family Discount not showing at Checkout

I have two lines with EE, one for iPhone and one for iPad, both Sim Only contracts and both have Friends & Family discounts.I've just tried to purchase a new 24-month data-sim contract for my iPad and the F&F discount is not showing at checkout.I've ...

EE did not block third party charges

I have had to pay £258 as EE did not block third party charges when I reported my phone stolen & specifically asked. My iPhone 13 was stolen on the 13th October 2024. I immediately went into the EE store in, Greater Manchester that morning on the 13/...

Returning a phone getting lost in transit

Hi, I upgraded to a new phone and in my package was an envelope to pop my old phone in and to send it off to EE, I did exactly that with the address sticker on the envelope and gave it to Royal Mail as requested, two months later I’ve received notifi...