Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Data Rollover con!

I completely agree with you. I feel as though I have been scammed. Every month I have to pay £20 for data I hardly use because where I am at, the EE network isn’t strong enough and I just rely on my accommodation’s WIFI. I am a foreign student and it...

Re: How can I receive bill notifications to my email or by text message?

Hi EE, I used to receive the email notification that a new bill was ready, but not anymore. I haven't changed any preference of my account and I have already asked EE to re-start the notifications. It worked for a month and then it stopped again. Can...

Resolved! Change extra sim to new phone plan

So I got a new SIM recently for a second phone i have, adding it on as an extra sim on my account since it worked out easier. However, my backup phone is now on the fritz and I'm looking to change to a new handset for it and I was wondering if anyone...

Cancel a payment

I made a payment today which I need to cancel to get refund

Insurance Full Cover

Hi can I cancel my full cover insurance by sending a letter via post as it is another option from your site as well rather than calling? Thank you.

Do EE blacklist for non payment?

Hi all, I'm here to seek some advice. I have got myself into a lot of debt of which I now cannot afford. The latest issue which has tipped me over the edge is taking out multiple mobile contracts with EE and 02 and then selling on the device for quic...

Bill

Scammed by EE partners

Yesterday 01438989232 called me to tell me some deal about 30% monthly sim. I was on PAYG with lots of add ons. Anyways the lady promised 25 Gb for £14 and with 30% discount it was £9.87. Today I login to my account and find out it's 5 GB monthly sim...

Resolved! NHS discount with upgrade onliine

I would like to upgrade my current phone & plan. I currently receive NHS discount - if I upgrade will the NHS discount still be applied?

Good afternoon

My name is Adam bile my address is ***************** ,is about my bill of this month I am away to to africa I am coming back on 29 of June I am so sorry because of emergency I went to africa for family matter so I need to pay the bill on the 4 of Jul...