£21 Essential Plan but paying £27.58 for it.

[GrandadAl]

I am on EE’s £21 Essential Plan but it costs me £27.58 every month.

There is no extra charges at all, so I can’t understand why it costs as much as it does.

Any help would be appreciated.

Thanks,

Al.

[bristolian]

When did you take the plan out?

Can you post an anonymised screenshot of the page of your bill where this is shown?

[Schockwave]

@GrandadAl , have you checked and downloaded the bill to make sure that nothing else is added to your bill?