Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! line has been disconnected for administrative reasons

I can't seem to pay or see my bill on the EE website/app and am unable to call as my line has been disconnected. I am currently in Amsterdam so cannot access EE via an in person meeting at one of their stores. Please can you assist me in getting into...

Resolved! When can I downgrade handset plan to only?

My 24 month handset contract is up next month. I am happy to keep this handset, when can I downgrade to a sim only plan? I am getting conflicting information on whether this is 30 or 45 days prior to the contract end date

Help needed

I’m trying to contact the customer support team to help un-suspend my account as it was suspended due to missing my bill date I have now paid it but still have no service or way of contacting anyone and I can’t make phone calls to call the help team ...

Resolved! Call history

I need call history from October 2024

Real or fake?

I received a call from this number 01942901130 today claiming to be EE. He wanted to speak to me for a few mins about rewards for loyalty etc. I said I had no time and ended the call. He asked me to call back when I had time. He was pleasant enough. ...

Resolved! £10 mobile plan but being charged £12.50 ??

I moved from BT to EE recently. I took out a £10 mobile plan and for the first month I paid £10 only. The bill for December has come through and it is for £12.51 and it says it comprises of £10 plus £2.50 +1p account charge. I only moved over m...

Resolved! Refund

I was billed twice for upfront cost on a phone that I failed at getting its been nearly 2 weeks now I will leave my number for you to sort this out because it's ridiculous and it's the fact it is £60 of my money that you owe your quick enough to tak...

Resolved! Phone bill

My phone bill has come out of my bank twice.could I get a refund please as my phone bill has been taken out of my bank twice when paying my bill

Resolved! Customer Service options other than phone

In the past I have contacted EE customer services conveniently through chat and X. However now I do not see any option other than phone. Is there no way to send complaints as a message at our convenient times? I guess this community forum can answer ...

EE business customer and EE cannot setup my account

Hello,Just moved by business number to EE on contract and it has been a month I'm unable to register my account. I have raised complaint 3 weeks back and spoken to the customer teams many times but the issue still persists.What are my options of term...