Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Unable to view bill

I have been unable to view my bill on line or on the app.

Resolved! Discount code

My partner gets codes through open reach for 30% off of contracts however I'm trying to upgrade and I can't see where to add the code ?

Upgrade

Hello, my upgrade is due in November and last time I logged on inad the option to upgrade early and pay a fee, however when I have gone to do this this morning, the option to upgrade has gone? Why is this? also when I looked at the upgrade deals th...

Friends & Family lifetime discount

Hi,I'm just checking the the Friends & Family lifetime discount still applies when upgrading. I worked for T-Mobile for many years and was given the discount which has carried across to the move to T-Mobile and reduced to 30% and is still on my accou...

Resolved! New contract

I’m already a customer, but my main contract is with another provider which expires next March. Will I have to pay an upfront deposit and what is your cheapest deal please

Resolved! Damage insurance

I have the damage insurance on my galaxy z flip 4, lately I've noticed my handset getting extremely hot to the degree my apps close down and I'm unable open them how do I make a claim on my insurance as it is happening mors and more frequently?

upgrade the contract

My contract is due to expire on November 2024 , is there any possibility to upgrade my phone to 1 phone 15 and trade in my Iphone 14

Resolved! Account suspended and can’t see how much my bill is

HiI am unable to see how much my bill is due to account being suspended so made a payment that should roughly cover the amount and still suspended.I can’t use my phone to text or contact ee for a billing amount,can anyone advise me please. sarah

Resolved! Have to pay overdue phone bill on contract would like to go back to pay as youg

Overdue phone bill

Resolved! Finished paying off phone will my bill reduce??

I’ve finished paying off my 24 months contract but I’m going to keep my phone rather than upgrade. Will my bill decrease as I’ve now paid for the phone in full or do i need to call EE??