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For the third month running Ee have overcharged me

Ash1510
Visitor

‎25-07-2025 11:49 AM

Despite many  promises and emails they have consistently failed to fix the problem  Today they are not even answering the phone. At a loss what to do next. No customer service at all. Off to Ofcom I suppose. 

 

0 Helpful
1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎25-07-2025 11:56 AM

@Ash1510 wrote:

Off to Ofcom I suppose. 

Not really, Ofcom don't handle individual customer complaints.

EE have a complaints process, which allows referral to external arbitration if complaints are unresolved or become deadlocked.

150 in the first instance, https://ee.co.uk/help/contact-ee/complaint beyond that.