Switch

[Matts494]

Hi

Just switched from sky to EE for both TV and broadband. The doorstep sales man  told me if I switch then they would clear my sky account for both and I didn't need to do anything. I then left it and it went 5 days over cooling off period to then receive a bill off sky. So ee lied and said when I called about it that they only pay up to £300 only for broadband and nothing for TV contract, which means been stuck with two contracts . When asking to leave told me I would have to pay another £635 to leave, and said that sales person conversation there was no proof he said that. I didn't know I had to record the conversation. As far as I'm concerned it's breach of contract. I only wanted to save 20£. Why would I want to pay £635, I went with EE to save money and wish I hadn't. I will never speak to a door salesman again and have warned my area about EE . So now I am stuck with EE . I feel like I have been trapped and given false information, obviously trapping people into contracts then once they have you that's it. Should of stayed with sky. Had to express my thoughts on here, as so stressed with this and when I spoke too EE they was just arguing a toss saying I have to pay I have to pay. 

[Schockwave]

Hello @Matts494 ,

Welcome to the community,

It looks like your problem is with Sky, this has nothing to do with EE and I would suggest speaking to them about the bill you have received.

Not sure why you did it through a door sales person, as you could have done it by ringing customer service. Unfortunately we have no account access here, and do not know who you are, it does seem that you were mid contract and had to pay exit fee, that is how I see it, but I would definitely speak to Sky, as they have sent a bill and not EE, if that does not resolve it, speak to EE and see what they say.

Ee

[big-charlie]

The reason they did it through a sale person is that EE send them out to tout for buisness on there behalf

[Teamsport]

This is exactly what happened to me well almost … knock on the door by a guy wearing no ID and I asked him “ are you selling anything “ no he replied just checking internet speeds in the area … in he comes and states we can do much better and cheaper that that …. We were with Sky and he used my phone to set up a switch … next thing we received and TV package as well … sent that back . We had to pay Sky £159 to switch and for the honour of paying EE £9.50 a month more …. Crazy !!!! Taking this down a legal route now costing more 

[Schockwave]

I would suggest you all fill in the complaints form, EE will look into this and can stop this happening to others, hopefully:

https://ee.co.uk/help/contact-ee/complaint/complaint-form

Never accept someone at the door who does not have ID!

[Teamsport]

I have been phoning and filled complaint form … calls now amount to 27 and all logged was promised a call back with a precise day and time of course it never happened …. This morning I have been trying to get through since 9.00am till 10.50 and nothing 


Sent from the all-new AOL app for iOS

[Schockwave]

@Teamsport there still appears a problem with contacting customer services as yesterday was a terrible outage, the notification is still up on their contact us page, so that could be why you cannot get through, I suspect.