Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Existing expensive contract. Would like to change to cheaper tariff

My All Rounder tariff is horrendously expensive for some reason and cost has soared over past few years. Want to change to cheaper tariff, but can't see how to do it as an existing customer. Certainly don't want to add another line.

Resolved! EE took money in error and still haven't paid it back

Hi. Has anyone else had money taken from their bank account in error only to be told, more or less, we will pay it back when we want? I had over £300 taken in error over two weeks ago and despite 3 phone calls and now hours on the phone to EE I still...

Resolved! Flex pay message

Hiya. I have just received a message from 150 saying that I have an upcoming bill of over £900 from Flex Play. I immediately assumed it was spam however the number is genuine and there is no link to click to suggest a phishing scam. I am so confused ...

Resolved! New contract

Hi when I upgraded my phone and contract yesterday 04/07/2025 i noticed when in the shop I couldn’t get online. I had signal and was online in Costa coffee opposite prior to entering the shop. I upgrade my contract and was happy with the sales assi...

Insurance claim

My phone is damaged and won't work - can't find the insurance claim on my profile - need to get a replacement asap - can someone help

I been told my direct debit hasn't been paid

BT to EE

Resolved! Bill

I can’t see the bill in the app

No network

I have £15.50 credit and want it in my bank account as I've had no service for a month now. How do I go about this? I asked customer service and they all keep fobbing me off.

Resolved! Upgrade

Keep trying to upgrade says it was due for upgrade on the 2nd but won't let me can someone call me ASAP this website is absolutely shocking