Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Is there chat online option?

Is there an option to chat online? I need to reach out but due to a virus I have nearly lost my voice so not point in calling

end of a contract

My wife and I have our contracts ending at the end of this month. We have always upgraded our phones and started new contracts. This time we are just wanting to transfer onto sim only as both handsets are fine. Having never done this previously I hav...