Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: How to retrieve an old mobile telephone number

Hello I am texting regarding getting my old phone number back due to it is my only access onto my old social media pages etc. I had the phone brand new on contact in around 2019 or 2018 my dad was paying the contract until his passing in 2019 therefo...

Resolved! Refund for rejected contract

Hi 3 months back I paid 30 pounds for EE contract but they rejected my contract I sent a mail to them still now I didn’t got any refund Mod edit - Title added

Resolved! 24 month SIM only contract coming to an end, how do I decide 30 day rolling?

Hello, My 24 month SIM only contract is coming to an end and I've seen that I will now move onto a 30 day rolling contract. What does this mean? What will the price of this be? How do I decide to move to pay as you go, so nothing comes out of my acco...

Exchange

I got a Google pixel 9 pro XL with a device payment plan. I don't seem to like the phone; maybe because I switched from an iPhone. It's past my cooling off period already, can I exchange to another phone brand and still maintain my agreement or get a...

Heil

What I need to do

Resolved! Switching

Hi, my numbers have swapped over but it’s saying I have an extra charge of £30 because I’ve gone over my limit but my phone has been cut off. The numbers swapped today and I’m completely without a phone. I’ve turnt it on and off numerous times and to...

help

Re: Cancelling a second line

I need to cancel the second line wrongly added in my bills and aside from that, need to transfer ownership from the number ******** to another person. Mod edit: [please don't post personal information on the community].

Resolved! Old bill

I’m currently trying to pay off debt due to having to leave my job due to my health. My credit file shows i owe EE money from 2020. I found an old email from a debt collection agency. They said the account was returned to EE. But i cannot get in touc...

I want to leave EE

I just got charged 157 pounds! They said they were decreasing my bill why was it so big ?!