Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 63932 Views
  • 69 replies
  • 14 Helpful

Resolved! Confusion when viewing "Your Bills"

Why is it when I view "My Bills" every month the "Bill Total" amount NEVER matches the amount I have to pay.The amount I have to pay (the amount in the circle) is always around £7.00 pounds more, but no explanation as to why !!Neither total mention V...

Mobile plan change

My mobile plan is now 20£ more since this evening according to my account even if I have the broadband associated to my account. It should be 17.5£ according to the contract. 

Contract

Just noticed my contract name mentions iPhone 14 Pro Max yet I didn’t get a phone - I’m on a sim only contract  

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Resolved! early upgrade fee waived

Hi, just wondering I received a text message saying I can upgrade for free and I can pick a new contract?  However when I pick a new contract it says I still have to pay an early upgrade fee? 

LiamBeeee by Contributor
  • 2838 Views
  • 11 replies
  • 3 Helpful

Picture Messsages

I have just been charged for a picture message, which I sent as a normal text.  I sent it to only one person and there were no emojis or pictures in it.  Why would it have been converted to a picture message? Thanks, Helen

helenvw by Visitor
  • 412 Views
  • 1 replies
  • 3 Helpful

Rodlox charges

Hi My 10 year daughter has run up a £500 bill on my EE account and i can not get any answers from rodlox who want a GPA order number but i have no idea where it is to i sent them the EE bill but  they can not find the invoice they have my mo number a...

dearme1 by Explorer
  • 559 Views
  • 3 replies
  • 0 Helpful