Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13851 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24553 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 48985 Views
  • 55 replies
  • 13 Helpful

Upgrade

Hi,I broke my iPhone screen and had it replaced but it now says unknown part in the about section of  settings. Will I still be able to trade my phone in to upgrade?thank you. 

Avfc1984 by Explorer
  • 272 Views
  • 1 replies
  • 1 Helpful

Resolved! Want to give notice but can’t speak to anyone

HiMy exorbitant contract is nearly at an end and I’m advised I will continue to get charged beyond my contract end unless I give 30 days notice. So I want to give notice. How I ask? Call us, EE says. Our new visual? service sends me a text, but it is...

hdavids0 by Investigator
  • 544 Views
  • 8 replies
  • 3 Helpful

Failed Contract Agreement

I contacted EE for broadband early April 2024 to have a broadband contract only. I was given a monthly bill above my budget which I rejected.  The sales person look at my old account of mobile phone and said I can see you are on pay as you go mobile ...

Febhoaye by Visitor
  • 291 Views
  • 1 replies
  • 0 Helpful