Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61303 Views
  • 69 replies
  • 14 Helpful

Resolved! Change ownership

If account holder and third partie agreed to an upgrade on the phone together and upgrade gone straight active to ee account after 24 ours can the both parties agree to change ownership or the number recently upgrade and it's not a flex plan ?

Resolved! Moving to 24m Sim only at end of contract

My 2 year minimum contact ends in december and I would like to go sim only (24 month contract ) since there is nothing wrong with my current phone.Can I do this and retain my F&F discount ?Will the discount be 30% or 50% ?

Xodia by Investigator
  • 851 Views
  • 3 replies
  • 3 Helpful

Re: Itemised Billing Charge

They are thives. I called and chat with them on the app to remove itemise billing three times...three times thye told me it was gone and continue to charge. Now I can't call them because my iphone is decide to die for some reason and there is no way ...

Resolved! Lost my number

I deactivated my account mid December. I called back ee today to reactivate my number as I need it to receive sms for banking and email. Unfortunately they said they can’t recover my number. I thought there was a 3 month limit. I feel completely lost...

premsai by Investigator
  • 492 Views
  • 1 replies
  • 2 Helpful

Resolved! Removing something from contract?

Hi everyone,I was just wondering, I have my phone and my laptop on one contract, but could anyone tell me how to remove my laptop from my contract? Quite simply, I do not have the money to pay for both my phone and laptop considering the current econ...

Cass2501 by Explorer
  • 574 Views
  • 4 replies
  • 7 Helpful

Payment reversed

HiMy DD payment was reversed by my bank as money in was delayed.I contacted EE through chat and the representative never understood the issue the payment showing as paid, had not been paid. Ive checked many times over the last 24hrs and the bill on E...

JamesMn by Investigator
  • 682 Views
  • 3 replies
  • 0 Helpful