Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Suspended account

HiMy account was suspended as I was in arrears. I've just paid it off but I still can't make calls/ text or use data.How long do you think it will take for my suspension to be lifted? Many thanks Beccy

Resolved! Current use

Hi, I’d there any way of knowing if you’ve incurred extra charges before your statement arrives or do we just wait for a ‘nice’ surprise?

Resolved! Buying a game on XBOX

Hi AllI am trying to purchase a game on the XBOX for my son for £64.99. But the option to pay with EE (my mobile number) is greyed out. I thought this was due to my spend cap being £50 so i removed the spend cap about 2 hours ago but its still grey...

How do I get a papers bill to prove to someone else I have paid them

Resolved! Multi-Line Discount - merging two out of contract accounts.

Hello - my partner and I have two excising out of contract EE lines. Am I able to move my partners account as a second line on my account, thus getting a Multi-Line Discount, while keeping their same number? Thank you

Unable to view bill

I have been unable to view my bill on line or on the app.

Resolved! Discount code

My partner gets codes through open reach for 30% off of contracts however I'm trying to upgrade and I can't see where to add the code ?

Upgrade

Hello, my upgrade is due in November and last time I logged on inad the option to upgrade early and pay a fee, however when I have gone to do this this morning, the option to upgrade has gone? Why is this? also when I looked at the upgrade deals th...

Friends & Family lifetime discount

Hi,I'm just checking the the Friends & Family lifetime discount still applies when upgrading. I worked for T-Mobile for many years and was given the discount which has carried across to the move to T-Mobile and reduced to 30% and is still on my accou...

Resolved! New contract

I’m already a customer, but my main contract is with another provider which expires next March. Will I have to pay an upfront deposit and what is your cheapest deal please