Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! cancel contract

it looks like 4 sim only cards where set up for some ipads at our work for 'sales reps' in 2019 however, they have all left now & I am wanting to cancel these but we don't get billed the direct debit just comes out every month.can I just cancel my DD...

EE TOOK 2 payments from my account how do I make sure one of them is cancelled

Hi I paid my bill this evening and EE have take 2 payments of £79 out of my account but at Payment told me it had failed how can I stop the second payment from being taken ?

Sim only offers

I'm currently half way through a 2 year SIM only unlimited data at just over £28pm Want to reduce this and there's a deal of £23 on my app which is reduced from £30. Although the saving ee quote is £216. This is wrong. The saving is £168. £216 would...

Itemised billing trying to get phone numbers

Hi thereI am unable to get access to my phone and wondered if you can help me with this as I am in great need of this information

Student discount

I have bought iphone 15 pro max with student discount so im getting 20% discount but i just want to add new ipad to my account but it’s showing the same price but there is no student discount applied and when i tried to apply the discount coupon it’s...

I just want to change my date of my direct debit

I have tried several times to click on the link to 'change direct debit and it just takes me back to the EE home page. I really should be this difficult there doesn't even seem to be a 'chat' facility. not very high tech

Resolved! Spend cap

I've just had a text telling me that as I have a Spend Cap I've been barred from some chargeable services. The cap was news to me - I've checked my account and it's showing a zero cap. Any idea what may be happening please?

payments

payment via number

Resolved! Leaving EE how much would i have to pay

Can't see my bills or final bill

I left EE to another network over a month ago and now I can't see my bill section of my account to view the final bill, only let's me see my profile. I have no confirmation that my account has been closed either.