Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Customer service mrs pingy

Yes its terrible says they close at 10pm but tried ringing it said 9!! I wouldn't bother ive messaged been told the wait is 7hrs 10min!! It's gone terrible if the wait is that long is the call centre based here in uk? Especially now they are joined w...

Payment

How do you change your debit card on your EE account?

How do you find out what your credit limit is

Location of credit limit

Hi

Can you explain me why im suspended why did I pay my contract why you are asking me still to pay 30£ extra

Resolved! separate billing for device and plan

Is it normal EE procedure to issue two separate bills, under two separate DD? One for the device and one for the plan?Why can't I get just one bill and one DD?

cant pay broadband bill

Good afternoon i need some help please, my broadband bill is due tomorrow i was suppose to get money today but has been changed now, i have already paid half off bill last week, how can i add the other half to my next bill without ringing EE because ...

Why increase my monthly bill it should be 20:30

This company is stupid

I started a plan and flex payment, I did setup my direct debit at the beginning but the next month, my direct debit is not working. Ofcourse the result is, it affected my credit rating. I dont understand why this cant be done on the **bleep**ty and s...

Can’t buy more contracts

I’ve just moved one sim from Sky to EE. I want to move 3 more sims and sign up to a new mobile and sim contract however my account says I can’t buy anything else at this time. Call times for support is 45 minutes. Never known a. Company where it is s...

Resolved! Plans and subscriptions

Hi, I am trying to add a spend cap to my daughter's phone (which is on my account) the website says to either go online or use the app and go to 'plans and subscriptions'. Maybe it's just me, but I can't find this on either. Any help welcome. I don't...