Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 71396 Views
  • 73 replies
  • 15 Helpful

Resolved! fraud when signing a contract through an advertiser

I can't get through to the operator...an advertiser came to me and said that EE is buying out the old contract from the previous provider and 3 months are free for new users...they just installed the equipment for me, and I already see the invoice fo...

Moryak by • Explorer
  • 1137 Views
  • 10 replies
  • 12 Helpful

Unexpected Bill

I had EE broadband installed one month ago and added my mobile. My next bill is supposed to be July 17 and should be 32 pounds. But I have a message from my bank that EE will tomorrow take a charge of 239 pounds from my account. I can find no mention...

Resolved! Reverting a contract

Yesterday I have upgraded my contract to All Rounder which is £10 cheaper than what I had for the last two years. It seems that not all addons are available with it and I can either go with Netflix or Google One. I had TNT and wanted to keep it but n...

sfeter by • Explorer
  • 1029 Views
  • 3 replies
  • 3 Helpful

Resolved! Viewing bills online

Been trying to access my bills online for over a week now and keep getting the same message.  Any help is appreciated 

BethLoyalty_0-1751376406150.png