Mixed Message from EE

[MatildaFistral]

ee says this to me... so I ask for the balance and I get this...

then they tell me I dont pay the bills on time - but how Can i when the messages I get from EE are so mixed. One min I own money. the next min by balance is zero. Where is the clarity?

[bristolian · Accepted solution]

The first message refers to a bill that's already been generated - "latest bill due to be paid" is the clue.

The second message refers to your unbilled charges that are pending for your next bill - "charges to go onto your next bill" is the relevant bit.

[Northerner]

Hi @MatildaFistral 

Try looking in the EE app under billing as it explains. 

You are billed and entitlements restarted 10 days before payment is taken from your bank. 

Thanks