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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 17031 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26868 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 57208 Views
  • 69 replies
  • 14 Helpful

Resolved! I got double charged

I payed through the website for my monthly bill, but still got the money taken from my card through direct debit.Does anyone know who I should contact about this? I basically payed them twice for this month.

anapaug by • Explorer
  • 672 Views
  • 3 replies
  • 6 Helpful

Contract ended but still being charged!

I took out a Watch Only plan for 24 months back in 2020 for an Apple Watch. £499 watch @ £28 per month (before APR increase of 2021 then it was £30). The 24 months came to an end and final payment was last month (Nov 2022). I have received my bill fo...

shanban by • Investigator
  • 14392 Views
  • 8 replies
  • 13 Helpful

AU Trade In

I am due to send my phone back on the anytime upgrade and I was just curious as to of they are still okay with general wear and tear when it comes to condition?Phone is in great condition, has the odd minor light scratch from my use, but no cracks, n...

08456

I recently contacted EE regarding blocking 08456 nos. However it seems they are still getting through. Best I contact EE again to check I certainly don’t want to keep paying for calls im not making 

Alan241 by • Contributor
  • 555 Views
  • 4 replies
  • 0 Helpful
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