Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Access to call records

Which section of the police do I call to retrieve records of incoming calls from a few years back. Do they also have an email or telephone number?Thank you

Hi

Hi I have already paid my phone bill

Resolved! How do I cancel my contract from abroad?

I have been trying to contact 150 and +447953966150 from both my EE sim and non-EE sim, but I can't reach customer service. The phone doesn't ring either. I want to cancel my contract without moving to another sim provider, but I don't know how to do...

Resolved! Not being given the data advertised

A couple of weeks ago I upgraded my SIM only contract. I was on the TalkMobile transfer rate of £6 per month for 5GB 30day and upgraded to what I thought was 25GB for £10, 24 month contract.Looking at it now, I'm only being given 15GB and can find no...

Why have EE gone quiet since I left?

My contract recently ended, and a couple of months later, I requested PAC to move to another network, which EE sent through, and my number was successfully transferred. However, I've heard literally nothing from EE. No confirmation that my account i...

Temporary disable device or account

Is there any way i can dissable 1 of my accounts / devices without reporting it lost/stolen

Resolved! Re: Spend cap

I made about 15 mins calls when i didnt know they didnt put a cap on it and ended up paying £99. Can you imagine how overpriced this is.At least they should give the message when a number is dialed before it is connected.

Final bill - complaint

So if you switch provider, I'm told you effectively cancel your account and so won't be able to access your bills online (for months I couldn't view them though website or app anyway!) When you leave in that case, you'd think a paper final bill migh...

Urgent Requirement to transfer contract away from original account holder

I have a sim only contract with EE, however this is managed and paid for by someone else. Due to changing & unfortunate circumstances, I need to pay for and manage my own contract, while keeping the same phone number. Is there a way in which I can ca...

Re: First bill

It’s a direct debit and I got the bill at home that it will taken today so I wonder why I haven’t see the negative on my account