Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill

I have just paid my bill via Apple Pay after being cut off does anyone know how long it will take for my phone to be reconnected as the balance has been taken from my bank account.thanks

How do I leave EE

How can I leave EE with out talking to someone on the phone. I am not interested in being on the phone with some random sales team I just want to cancel my tablet contract and be done with it

Extra Charges - What on earth is going on at EE???

So....last month - extra charges applied for calls not made to Canada? Long conversation to Customer Services. assured a credit would be applied to my account for this month (I pay by direct debit).This month...extra charges again no credit - a call...

Contract

Hello, I am on a sim only contract and wanted to check when this would end as you have priced me out of an upgrade after being with EE for a long time but when I check my account it doesn’t say when this contract ends just states the old phone contra...

Old bill

Hi all.I hope you all are having an amazing day. I used to have an EE mobile contract. I closed the contract and finished paying for it. I cant remember when this was tbh. I check my credit score and says I still we £18. I call EE and they say t...

EE is the worst

I am trying to pay my monthly bill and they can’t find it nowhere. Also I am abroad and they can’t send me a security message. They are saying to get the billing information on the EE app but I don’t have such an option. EE is just making it worse an...

Re: flex pay

Inhad the same issue online, I then had to phone and they still couldn't do. I am now trying to add the payment since taking the contract to lower my monthly payments, but still struggling.

Re: Want to know how much my bill is

Yes

Re: Set up plan with collections but lost service

Hi, this has happened to me today too. I set up a payment plan and they told me that I won’t be cut off and I’ll still be able to use data and calls and texts but I can’t this happened an hour after speaking to them. How did you solve this problem in...

Paperless billing

I have just had my second bill, and have been charged £4 as an add-on for it. I noticed this unexpected charge on my first bill and called to request paperless billing. I was told the first bill is always a paper one, but the next ones would not, s...