Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Ne38

Hi my phone is in my exs name. Our contracts ran out Dec roughly. .. can I keep my same number and phone and get another sim in my name [mod edit: subject changed - please do not share full postcode in public]

Resolved! Charged for Apple Music - have it on Apple Family Sharing already

Had my latest bill which had jumped by £10.99 .The charge is for Apple Music after 6 months free .I've been on (and still am ) Family sharing since May 2024 which includes music so why still charged? I've stopped the EE Apple Music now but still su...

Confused with early termination fees within 30 days of contract ending

Hi, I'm trying to cancel and get a PAC for my contract, I am 28 days away from the contract ending, but the advisor wants to charge me an early termination charge of £81.98?Bit confused, will this be the next monthly payment due or is this on top of ...

Resolved! I immediately cancelled the contract and returned the phone

Hi, I took out a sim only deal with EE and upgraded it to a device. I changed my mind the day I received the phone as I found a better deal with Tesco Mobile. I retuned the phone which was still sealed and unused and they received it on 29th January....

Resolved! upgrade fees added but text says different

I received a text from ee saying "As a thank you for being with ee you can upgrade to any phone on any plan with no early upgrade fees"However when i try to do this its adding a large upfront cost. Is the upfront cost different? thanks

Resolved! Spend cap

Seems a spend cap of £0 has been placed on my new mobile (31/12/24) which I’ve just discovered. Trying to get more info but told everyone has a spend cap (EE advisor) yet in all my years I’ve never had one. I don’t travel abroad and even when I did m...

Contracts & Billing

Forum Posts

EE Upgrades: All you need to know

Ne38

Resolved! Charged for Apple Music - have it on Apple Family Sharing already

Confused with early termination fees within 30 days of contract ending

Resolved! I immediately cancelled the contract and returned the phone

Resolved! upgrade fees added but text says different

Resolved! Spend cap

Direct Debit

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c o n t r a c t

No answer to phone call to EE

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