Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Payment

When I moved over from BT I was told that my payments would be the same, yet you keep changing the payment day on my DD. Its was set up with BT for the 1st of every month. Can you stop moving it around to make me miss payments and keep it on for the ...

Resolved! Suspension notification

I am currently travelling around south east Asia and have been for the last 6 months. I decided to keep my EE monthly SIM card but haven’t used it as I have been getting local SIM cards. My mother received a letter for me from EE saying my account ha...

ee app not showing me upgrade options

Apple watch £7 per month contract cancellation

EE should consider the option to cancel companion sim contract (30days) for apple watch to be cancelled using EE app/web or by SMS keyboard as this is companion sim. Right now we need to call customer support to get this cancelled!

How do I pay for itemized billing

I what to pay for itemized bily

Contract set up without consent

Hi I had been with EE and not had signal in my area so I never got the benefit of the package I chose. When my contract was up I got my PAC code and transferred to another provider. I had a call from EE offering me to stay with them, I politely refus...

Resolved! I want to print my invoice

Contract

F&F Upgrade - And Fold 6 Trade In

Hi all - just about to upgrade to a Fold 6 (I think Couple of questions.I have F&F discount - but the trade in for my s22 works out better - you cannot use both1) If I trade in will I still keep my (forever?) F&F but the discount is just not used?2) ...

Resolved! Charged for old plan

So I recently upgraded my plan to a sim only plan my old plan ended the 29th June and my new sim only took over so why was I then charged 70 pound for my old plan for July when my new sim only start on the 29th of June and my bill is paid in advance ...