Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Second line discount

Hello, can someone help, I have a second line and have had it for 2 years or so, I used to get a discount for the second line however since about 18 months ago I haven’t, I’ve just noticed since I checked my latest bill as it’s gone up massively due ...

Sold a second SIM

Has anyone else been sold a second SIM card in the last year by an agent and they make it seem as it is part of your bundle but then you get charged 7.55 a month for it? And to cancel is at a charge maybe I am the only one this happened to. It feels ...

Charged for calling a Spanish mobile when EU roaming is included in my plan

I've noticed an issue on my latest bill where I've been charged for calls to a Spanish mobile number, even though my contract explicitly states that I can use my phone's calls, texts, and data allowance while in Spain.What's particularly concerning i...

EE CUSTOMERS BEWARE: £17,000 CHARGE DUE TO THEIR MISTAKES!

I’ve been a loyal EE customer for over 7 years, paying an average of £500 a month without ever missing a payment unless EE messed up my bill. Last October, I upgraded 7 of my lines, and my bill shot up to around £1,000 a month. All my numbers had dis...

Resolved! Re: Change plan

I am in a new contract for an unlimited data, can I change it to a low contract

Settle my ee contract

Hello I was frauded someone used my details to acquire contracts with EE I reported and signed disclaimer but i would like to stop the accounts and I settle the company loss to mantain my credit score

I paid by card over the phone

I paid by card over the phone and the automated voice said service would be restored within an hour but it's been 2 and no change

Hi

and in December I complete a year of contract and I would like to change my tariff or switch to another operator, but I was given a message that I will have to pay 500 pounds if I change. where did this amount come from, why do I have to pay this mon...

Bills

hello I paid 38.34 pounds on October 15th, as it was supposed to be withdrawn on the 10th, but there was not enough money and I paid on the 15th, and on the 18th another 38.84 was withdrawn from my card pounds and now in the application it shows me t...

Resolved! Changing from Data pack to 24 months contract

Hi everyone,I’ve been an EE data pack user for over two years and recently decided to switch to a 24-month SIM-only contract. Last Sunday (13th of Oct), which was also the expiry date of my data pack, I called EE and found a suitable contract. The pr...