07-08-2025 04:10 PM
I have just signed a new sim contract. Just noticed a 2.50 in crease in march. Not explained to me.Assumed it would RPI. Is this standard.?
07-08-2025 04:19 PM - edited 07-08-2025 04:19 PM
Hi @Cr50
When you say "just signed" when was this as we are now in August.
More on the API is here: https://ee.co.uk/help/billing-payments/guide-to-bill/about-annual-prices-changes
Thanks
07-08-2025 04:24 PM - edited 07-08-2025 04:26 PM
@Cr50 : Fixed, £ & p, annual price increases for new contracts replaced those based on RPI last year - see About Annual Price Changes .It would have been mentioned somewhere in your ordering journey, e.g. online:
07-08-2025 04:36 PM
07-08-2025 04:39 PM
07-08-2025 04:42 PM
Good afternoon @Cr50.
Welcome to the EE Community 😊
When you completed your upgrade over the phone, were you sent a link to confirm some terms via a screen sharing session?
Normally any annual price increases will be included here, and this will need to be confirmed before any sale is completed.
Peter
07-08-2025 04:48 PM
You would have been given a link to EE's T&C's & required to indicate that you agreed to them.
07-08-2025 04:52 PM
07-08-2025 05:06 PM
What are "changes"? This was a new contract. Everything was new.
What is "significant"? That could be subjective. Everything counts in the end.
Always better to order these things online. Then you can see everything & even take screenshots of what you consider significant if you like.