Contracts

Cr50
Investigator
Investigator

I have just signed a new sim contract. Just noticed a 2.50 in crease in march. Not explained to me.Assumed it would RPI. Is this standard.?

8 REPLIES 8
Northerner
EE Community Star
EE Community Star

Hi @Cr50 

When you say "just signed" when was this as we are now in August.

More on the API is here: https://ee.co.uk/help/billing-payments/guide-to-bill/about-annual-prices-changes

 

Thanks 




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XRaySpeX
EE Community Star
EE Community Star

@Cr50 : Fixed,  £ & p, annual price increases for new contracts replaced those based on RPI last year - see About Annual Price Changes .It would have been mentioned somewhere in your ordering journey, e.g. online:Capture.JPG

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Today
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Ordered a new phone by phone. Was advised to update other sim contracts as all out of contract. Was not told about new £2.50 increase pa.
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Peter_W
EE Community Support Team

Good afternoon @Cr50.

Welcome to the EE Community 😊

When you completed your upgrade over the phone, were you sent a link to confirm some terms via a screen sharing session?

Normally any annual price increases will be included here, and this will need to be confirmed before any sale is completed.

Peter

 

XRaySpeX
EE Community Star
EE Community Star

You would have been given a link to EE's T&C's & required to indicate that you agreed to them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Received the info on mobile phone where screen is small. Must have missed it. However is the EE guide not required to draw attention to significant changes?
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XRaySpeX
EE Community Star
EE Community Star

What are "changes"? This was a new contract. Everything was new.

What is "significant"? That could be subjective. Everything counts in the end.

Always better to order these things online. Then you can see everything & even take screenshots of what you consider significant if you like.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP