Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 8069 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 18190 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 35164 Views
  • 49 replies
  • 11 Helpful

Resolved! Re: How do I talk to customer service

hello please can you cancel my SIM card with you I’m no longer able to use the phone as you will it’s not been used for sometime I have canceled from my bank as of yesterday so will be able to take any payments can you please let me no when you get t...

Resolved! Re: No call back

Hi my name is Faiza ****,  I would like change of ownership  for both number my self and my daughter in one account , I have gone through the security details every time there is a error  before submitting the application,  I have call 150 so many ti...