Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contacting

Have been trying to contact EE for over a week now to try and pay a bill. App is just loading for hours on end and not allowing me to move forward to live chat.

Ridiculously wrong extra charge

I have been charged with an extra call (what?) And an extra text (i never texted?) Total £1.09 for this month. But I never made any EXTRA call out of the contract except listening to my only ONE voice message that people left me? And I am in UK the w...

could i go to a sim only contact then buy the phone I'm after separately? to the

could I go to a sim only contract and purchase the phone I'm after separately rather than upgrade to the phone I'm after

Resolved! Contract ended and now want cheaper tariff

Complaint Regarding Improper Service and Delayed Response

Dear EE Customer Service Team, I am writing to formally raise a complaint regarding the poor service I have experienced in relation to my lost phone report. On December 4, I reported my phone as lost. At that time, I was informed that my application ...

Contact EE

Need to contact EE in regards to changing my plan, as I have left the country but still want to keep my phone number for when I eventually return and because I have many accounts linked to my number. Haven’t been able to contact anyone via the websit...

Resolved! Change payment from direct debit to credit card. How do I do this please? I

I have a 2 year contract but want to pay by credit card so I get my points! Can I change from direct debit? Thanks and take care, Linda

Could you tell me when I last renewed my contract

Resolved! Termination

How do you go about termination of contract, I am really disappointed in the coverage of EE and the charges incurred, when I went to Spain recently I got charged for the privilege whereas my partner had free, also only yesterday I was away for a coup...

Power of Attorney

HelloI've just spoken to the most moody person at EE who was not helpful at all when trying to talk to her about my mum's Power of Attorney. Surely in this day and age, anything like mobile, broadband etc should be the same as a bank in that you can...