Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13840 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24546 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 48964 Views
  • 55 replies
  • 13 Helpful

Re: Rejoining EE

Just going to bump this.So just wanted to say that I am in a similar position.  I left EE for a better deal with Three UK last year around August.I saw a great deal yesterday and thought I would place an order.  However, order didn;t go through and I...

mzaslam by Visitor
  • 316 Views
  • 1 replies
  • 1 Helpful

Resolved! Service

Bill wasn't due till the 21st but can't ring 150 so just paid bill and still can't ring or text

payment

você pode me ajudar, eu fiz os pagamentos, eu já verifiquei meu extrato bancário, o dinheiro saiu da minha conta, mas EE não amortizou meus pagamentos, e suspendeu minha linha

Device payment

Trying to make a device payment. It keeps saying error at the end of call. Anyone else having payment problems?

Laarmm by Investigator
  • 827 Views
  • 8 replies
  • 2 Helpful

Bill issue

Hello,I bought a watch last week and my total payment amount is 32 £ and why 43 £ shows in the bill please tell me. thanks 

Billing

Hi everyone wondering of I can get advise. I've got a gambling problem. And used my phone bill to depoist now I can't afford my phone bill but I want yo set up a payment plan so I can keep my services. I can't have my partner finding out help what ca...

fayeray3 by Explorer
  • 340 Views
  • 4 replies
  • 0 Helpful

EE App and paying bill

Hi,I just received a text that my bill is ready to pay, so i log on to the app and tells me what bill is.  So i press pay bill and takes me through to website, but when i get there is state 0.00 due.  This has happened since January which made one of...

shazzag by Visitor
  • 286 Views
  • 1 replies
  • 0 Helpful