Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Account

Resolved! Billing address

Good morning, I’m not happy with the service. I phone up yesterday about my address still say my old address on the billing statement but I changed it 5 years ago. I need it changing as I need the statement with my address on it to send to someone. P...

Double Billing

I was billed twice on my pay monthly phone. I was told that the billing was supposed to be £56 per month but I was billed £56 plus £45 , making a total of £107 . Please can someone help rectify this.

Changing direct debit date

Hiwhen I first joined EE I went onto my profile and changed my direct debit date from 28th of the month to 8th of the month. The page loaded and all was fine. However now since everytime I log on it says direct debit date is 28th and I cannot change ...