Cancelling phone contract

[Janelanni]

How do I cancel my mobile phone contract. I have tried ringing, get automated messages, my phone that is connected to the number is just basic and has no internet, nothing is never simple, it’s so frustrating 

[XRaySpeX]

@Janelanni : If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%. 

[Ali_A]

Hi @Janelanni 

To give your cancellation request you'll need to call Customer Service on 150 (option 2) from your mobile, where a guide will be able to complete the request for you. Or if calling from another phone visit Contact Us | Help & Support - EE

If you have internet access elsewhere you can have a look at How do I cancel my Contract for other self-service options. Including taking your number to another network. 

For some helpful information about your final bill once you've cancelled your line visit What Will Happen With My Bill | EE

Ali