Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I need to down load my three months bill

I am trying to see my bills but not having much look

Don't know if my Bill has been paid

Don't know If my.bill has been paid its saying its been paid on the website

Shocking customer service

I felt I should post something about my experience speaking to customer service today. My contract is coming to an end and my plan will increase by £8 a month so I called to move to a sim only plan. The person I spoke to first tried to sell me broadb...

Refund

Good afternoon I was wondering if I’m due a refund? Iv recently changed my contract but I have noticed my last contract ran out in July 2022 wondering if you can assist please

Resolved! How do I change my credit card details

Resolved! Give me details of my Contract because I want to know how many instalment i paid

Resolved! Ive received numerous transactions on my phone bill costing £403

Single user fault error

Hi, Attempted to upgrade my phone on black friday to a black friday deal, all that turned up via DPD was a sim card, was told it was a single user error because the phone hadn't been pulled through on the system only the sim and now because the syste...

Re: unauthorised extra charges

I have the same issue £238.93 in extra charges to Sony PlayStation. One week after receiving the bill I cannot seem to resolve the issue . EE say it’s Sony PlayStation problem spoken to them they say communicate with Boku they say not transactions sh...