Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Previous Bills

Hi, I want to download previous bills from today 05/06/24, can you tell me where on the website I can do this?Thanks,

Resolved! I want to know my phone contract balance

Contract

Incorrect Bill Amount Closed Account

Hi, Account number ************, mobile number ************ I have recently cancelled my contract with EE and was initially served an outstanding bill of £26.98. This was incorrect as my final month was not a full month of contract and was told over ...

Re: Charge on my phone bill for call to number 0904 111 0549 - unknown to me

Hello, I just found out the same thing from EE. I don't remember calling this numer 0904 0121609. Is this a joke? I now have £52 charged to my account.

Re: HR contact

Extremely disgruntled customer and this is my last resort to get through to somebody in the EE head office to sort out this imaginary plan that I have been receiving from EE I have contacted numerous times customer care escalated to management, I am ...

I bought a EE sim only contract as a BT customer though BT web page

I bought a EE sim only contract as a BT customer though BT web page The contract reads as follows Unlimited data and data giftingEssential plan £12.60 per monthSpeed max, 100Unlimited minutes and texts 12 month contractThis is what I gotMy account ...

my contract is ending

My contract is ending. who do I speak to regarding the end of the contract. I will then be only paying for 1 mobile phone account on ee

Upgrade

HelloMy contract ends 4th July - but it's saying i am not eligible for an upgrade. Is this because I need to pay this months bill first and then I will be eligible? Thank you

Returns process

Additional line was missold to us. tried to return back in store. They refused return.Didn’t have the courtesy to advise we could return online which we tried. Completed the process through the text which was advised by the gentleman we spoke to on 1...