Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! End contract

Hello haw I can cancel my account?thanks for help

Cancelling during cooling off period

Hello everyone,I’ve recently purchased a PAYM SIM only contract from EE website three days ago. I wanted to cancel this contract within the cooling off period and have it switched to PAYG, and connected to an advisor about that.The first advisor told...

Upgrage Anytime

Hi, I have friends & fanily discount on my plan, can I still use upgrade anytime?Also, if I do the anytime upgrade, do I hand my current phone in at the same time? Or do I get some time to change over to the new one?

Re: direct debit

I have the same problem. I can't access my account online for reasons I don't understand, so I can't set up a DD on line; and EE has not sorted it out after several attempts and my hanging on the line for ages each time.

Resolved! Why am I going over my spend cap on my mobile

Message from EE stating your data has run out

Does anyone else keep receiving text from EE stating that your allowance had ended and you need to purchase more data when it's still the first day of the month.

Not happy

EE mobile uk has said a payment i made has had a chargeback. My bill was paid for 2 weeks then out the blue I get a email and sms to pay my bill, the bank and myself know nothing about it and no refund has been received. what should i do? everyone ...

Resolved! Phone stolen in spain last night need to cancel it

Options after missing 14 day cooling off period

Good Afternoon everyoneI recently upgraded my contract (been a customer for a number of years) to the Samsung Galaxy Z Fold 5Basically due to ongoing health issues I missed the 14 day return window, which I understand is my faultBasically the phone i...

Billing

I have paid some off my bill but been turned off is it any chance I can get it put back to make phone calls or would I have to pay the remaining before they do so please