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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13849 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24551 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48977 Views
  • 55 replies
  • 13 Helpful

Bill issues

My EE app is saying my bill is overdue. The direct debit is taken on the 23rd of every month. It was paid in October as normal so it is not due until the 23/11. It is only the 17/11 so I can’t understand how it can be overdue.

Contract

I currently have a contract for my partner out in my name, but i am currently with three mobile and i am due to upgrade but i dont want to stay with three. Can i have another contract out in my name, my sister is also a customer of yours.

Yazmin27 by • Explorer
  • 288 Views
  • 3 replies
  • 0 Helpful

Nhs discount not applied for two months

When I upgraded I applied a nhs discount code this was accepted and have emails to prove this from ee but for two months they have not been applied I have rang up several times and complained and have been given every excuse they can think of and hav...

Lunn1 by • Visitor
  • 346 Views
  • 1 replies
  • 0 Helpful

Resolved! Ending 4g contract

Hi, my 4g contract is due to end in a few weeks. Is there a way of setting this do it doesn't automatically move to rolling 30-day contract. Fibre is being installed in our village so 4g, which is useless even with external antenna, is no longer need...

DJM9870 by • Visitor
  • 311 Views
  • 2 replies
  • 2 Helpful

Canceling my ee

I’ve got an ee iPhone on a plan that I have been trying to cancel for 3 months but want to retain my number for six months whilst my company is going through receivership. Nobody calls me. I’m in Australia and won’t be returning. I do need to keep my...

pricing

looking at 4 plans for upgrade 3 plans say essential plan 6 months half price one says essential plan half price does that also go up after 6 months 

mark208 by • Visitor
  • 289 Views
  • 1 replies
  • 0 Helpful
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