Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15091 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25363 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 51675 Views
  • 55 replies
  • 13 Helpful

Cancelling during cooling off period

Hello everyone,I’ve recently purchased a PAYM SIM only contract from EE website three days ago. I wanted to cancel this contract within the cooling off period and have it switched to PAYG, and connected to an advisor about that.The first advisor told...

Gyatso by Explorer
  • 760 Views
  • 3 replies
  • 0 Helpful

Upgrage Anytime

Hi, I have friends & fanily discount on my plan, can I still use upgrade anytime?Also, if I do the anytime upgrade, do I hand my current phone in at the same time? Or do I get some time to change over to the new one?

Re: direct debit

I have the same problem.  I can't access my account online for reasons I don't understand, so I can't set up a DD on line; and EE has not sorted it out after several attempts and my hanging on the line for ages each time.

Gandalf2 by Investigator
  • 889 Views
  • 18 replies
  • 0 Helpful

Not happy

EE mobile uk has said a payment i made has had a chargeback. My bill was paid for 2 weeks then out the blue I get a email and sms to pay my bill,  the bank and myself know nothing about it and no refund has been received. what should i do?  everyone ...

Scitso by Investigator
  • 398 Views
  • 4 replies
  • 0 Helpful

Options after missing 14 day cooling off period

Good Afternoon everyoneI recently upgraded my contract (been a customer for a number of years) to the Samsung Galaxy Z Fold 5Basically due to ongoing health issues I missed the 14 day return window, which I understand is my faultBasically the phone i...

Billing

I have paid some off my bill but been turned off is it any chance I can get it put back to make phone calls or would I have to pay the remaining before they do so please