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Late payment

Cjmere
Visitor

‎01-05-2025 10:22 AM

My bill is due on 2nd may , how long do I get to pay my bill before my phone is  restricted? I will be making a payment but I am a little short ,there will be some outstanding ,thanks

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎01-05-2025 11:53 AM

If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Peter_W
EE Community Support Team

‎01-05-2025 01:11 PM

Hey @Cjmere 😊

Welcome to the Community!

Like @XRaySpeX mentioned here, you'll definitely be best off checking in with our team.

Whilst numbers aren't usually suspended immediately after you miss a payment, the time it takes for this to kick in can depend on how you've managed your bills and payments in the past.

They'll be able to look into the option of a payment promise though, which will secure the line remaining active until at least an agreed payment date.

Peter

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