overcharge

megan1937
Explorer

I have been charge for sending an image in a text five times when I only sent one photo.  How can I get hold of EE to complain?  I cannot find any way to contact them.

1 SOLUTION

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Yes thanks, I realised that but they charged me five times for the same text!  I have since got on to them and they are refunding the four extra charges.  Thanks for your help.

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Schockwave
EE Community Star
EE Community Star

Hello @megan1937 ,

Welcome to the community,

If you sent a photo via text message, then that does not count as a normal text message, which is sms, but is mms, so you have to pay for it. Check here for more informaition:

https://community.ee.co.uk/t5/Mobile-Services/Sending-and-Receiving-Picture-Messages-on-EE/td-p/1132...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Yes thanks, I realised that but they charged me five times for the same text!  I have since got on to them and they are refunding the four extra charges.  Thanks for your help.