overcharge

[megan1937]

I have been charge for sending an image in a text five times when I only sent one photo.  How can I get hold of EE to complain?  I cannot find any way to contact them.

[Schockwave]

Hello @megan1937 ,

Welcome to the community,

If you sent a photo via text message, then that does not count as a normal text message, which is sms, but is mms, so you have to pay for it. Check here for more informaition:

https://community.ee.co.uk/t5/Mobile-Services/Sending-and-Receiving-Picture-Messages-on-EE/td-p/1132...

[megan1937 · Accepted solution]

Yes thanks, I realised that but they charged me five times for the same text!  I have since got on to them and they are refunding the four extra charges.  Thanks for your help.