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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15682 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25838 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52968 Views
  • 55 replies
  • 13 Helpful

Put on the wrong plan - nobody will help

On 13 May I upgraded my phone as my previous three year  ee contract was ending. I went online to get a new iPhone 15 pro on Flex Pay plus a 24 month EE Full Works iPhone contract, which comes with Apple One. A message came up when I tried to confirm...

KC61P by • Investigator
  • 685 Views
  • 6 replies
  • 0 Helpful

Double charge for plan

I recently upgraded 2 contracts with EE, for 2 new pixel 8 phones (it would have been mid April). I was told at the time that the cost would be £30 a month (£15 with the 6 months 1/2 price). Somehow I'm being charged £30 a month for each contract, wh...

Zazzle007 by • Investigator
  • 508 Views
  • 2 replies
  • 0 Helpful

Bill incorrect in App

Is anyone else finding their bills are incorrect on the Aoo?  I am a new customer and I spent ages talking to customer service last week and still the same. No change. It's so frustrating. The bill for this month is correct but for June, it is wrong....

Resolved! My bills going to £100

Normally, my bills are paid in £64 every month.However, this month my bills go to £100.It shows one number I stopped serving last year.But today it shows the stopped number bills I have to pay.Please EE give me an answer! 

zoe162 by • Investigator
  • 449 Views
  • 7 replies
  • 0 Helpful

Issues with cancelled upgrade

Wondering if anyone has had the same issue.Ordered an upgrade to an S24 Ultra end of March this year (Upfront cost and flex pay charges)  and long story short I cancelled the upgrade before the phone had actually been delivered. Spoke to the customer...

tdufty by • Explorer
  • 540 Views
  • 3 replies
  • 0 Helpful

Paying Bills

Hi, I wasn’t able to pay my direct debit since a year because I wasn’t at England. Is there any way to clear my debts paying?? I need to close my account immediately. 

Heero by • Visitor
  • 374 Views
  • 6 replies
  • 2 Helpful
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