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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13878 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24575 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49037 Views
  • 55 replies
  • 13 Helpful

Sim only!

Iv had a letter saying I’m in debt! I stopped my sim only and moved to Tesco mobile as I needed a new phone….iv now had a letter saying I’m in debt with ee. But I don’t understand as I stopped using my sim! 

Befineh by • Visitor
  • 246 Views
  • 1 replies
  • 0 Helpful

Re: Unknown charges on mobile bill

My dad who aged has recently had number port over from bt to ee, and there are weird charges near the £225.52 he spoke with we who said they’ll look into it and we know these are international payments he didn’t make to Zimbabwe, morroco or Tunisia o...

Yahoo24 by • Investigator
  • 936 Views
  • 6 replies
  • 0 Helpful

Billing

I’m trying to pay my bill on line and it’s not taking me to the right place all I get is other peoples comments and answers 

Paid bill but…

I paid my bill for this month but I still have no data whatsoever. Usually I have data as soon as I pay. Whats going on here?

Skims by • Visitor
  • 251 Views
  • 1 replies
  • 0 Helpful

Resolved! Paying bill

I paid my bill early on the app and it has charged me for my bill again so I have paid double this month and I want my money back for the original payment 

Re: Bill credit

Hi. I bought a 30£ package bondle on my sim. On the same day I switched to monthly contract. I didn’t use my 30£ bundle. I received a message after switching to monthly contract saying 30£ added to my credit. Now I need to know if my bill will be ded...

Malik18 by • Investigator
  • 443 Views
  • 9 replies
  • 0 Helpful

Re: Roaming calls blocked

NOTE:  I have had NOTHING but problems with EE  for service.  My phone is continuously BLOCKED BY EE, while in the US.EE continues to OVER BILL  for more than double my billing!! Paying for service I do not have.  I have a LIFETIME offer by BT that i...

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