Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Charge for Porting number

Hi there,I'm struggling to understand my bill for this month and customer services via live chat aren't particularly helping me understand, although have offered to open a recalculation complaint.I ported my previous (and main) number in on the 28th ...

Resolved! Save number

Hello, my contract ends on June 24 and I would like to keep my number without extending the contract

Overcharged on new plan

So I called EE trying to top up my phone with a ten pound bundle the guy on the phone ended up roping me into a sim contract £9.80 a month for 25g and unlimited calls and texts after a year the price would increase the call to EE was only like a week...

Resolved! My last month bill

Hi can any body help me, where can I find my latest bill

Linking broadband to account

Hi, im trying to link my mobile broadband sim only to my EE account, I enter all details and the billing account number keeps telling me I need a valid number, I've tried literally the bank account where the DD is coming from and also my EE account n...

Resolved! Cancelling itemised bill

BT sim only transfered to 24months contract with EE

I have logged into my EE account which we have now since transfering over from BT sim only for 4 sim only (no contract) for my family. It appears after transfering over I am now on a 24 month contract? At no time was I advised of this at the time BT ...

Linking devices

Hullo. Please explain what you mean by linking devices. I am on a monthly direct debit subscription for my fon.l am not accessing my ee account as well as not receiving messages on monthly subscription when they are due. Does that have to do do...

Resolved! Copy of bills from 2021 ?

How do I get copies of my bills from 2021?

Unlock line from abroad

How?Due to missed payments I Cannot use EE custumers service even the 150 to see by bills or even pay the amount due. how can I unlock my phone ? Small detail iam in portugal at the moment.