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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60574 Views
  • 69 replies
  • 14 Helpful

Resolved! Can't get spend cap changed whilst roaming

My wife and I are currently abroad in Spain. We have 2 phones linked to the same EE account. We had a spend cap of £10.00 set for each phone to enable us to use roaming. Unfortunately this £10 ran out and phone calls, mobile data and outbound texts h...

alpaul42 by • Visitor
  • 1800 Views
  • 6 replies
  • 2 Helpful

Upgrade changes

Just checked my account and had less than 30 days to go said I could upgrade early,so thought will swap to sim only and had 50% f&f so did the deed,then the order comes through saying it will start on 2nd dec and not automatically like my other 2 upg...

Treble by • Established Contributor
  • 443 Views
  • 1 replies
  • 0 Helpful

Resolved! Setting up a Direct Debit

Hi dear,I would like to set up a direct debit payment system for paying my monthly bill payment. please let me know how can a set a direct debit with my Bank.Thank you 

Upgrade - credit checked?

Hi all - I have been an EE customer for 20 years or so with 4 phones (family) , an Ipad and watch on account - prob around £320 per month all in. Have never missed a paymentMy business I own had a rough time the other year post Covid and it left my c...

craigdh by • Visitor
  • 843 Views
  • 1 replies
  • 1 Helpful

My phone

So I rang we this morning to blocked a different device on my account as the person who had it is failing to pay the bill and won’t give the phone back. but I have hoy off the phone to them and I think they have blocked my phone and not the other one...

Emma28111 by • Investigator
  • 521 Views
  • 5 replies
  • 1 Helpful

Bill issues

I recently moved abroad and arranged for 2 phone and contracts to be paid in full, this was discussed with EE multiple timesit appears that they have taken some payment but I still have a monthly DD on my account when I specifically requested for it ...

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