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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59511 Views
  • 69 replies
  • 14 Helpful

End of contract

My mobile+SIM plan contract has ended on 29 Sept 2024. And it says that I will still be charged the same amount after that - which is quite ridiculous because technically speaking my mobile should be considered "fully paid" after the 24-month subscri...

mmc_29 by • Investigator
  • 1281 Views
  • 5 replies
  • 2 Helpful

Resolved! Merging BT TV Account and EE Account

Hi there, I have had an EE account for as long as I can remember. I have also been a BT TV (now EE TV) customer since 2020. I have broadband and TV packages with a 4K UHD BT box. Is it possible to merge these under one account given EE took over BT T...

Yibi900 by • Visitor
  • 517 Views
  • 1 replies
  • 1 Helpful

Contract is ending but impossible to cancel! Help!

My contract is ending soon and I’ve been calling to cancel each day this week to no avail. Firstly it’s been at least 20mins before I speak to someone and then the first two times I was cut off. 3&4th time they had system issues and couldn’t log it a...

Nel77 by • Explorer
  • 712 Views
  • 5 replies
  • 2 Helpful

Resolved! 20% off code

Hi, I have just signed up for a new contract, and I have a perks code, however during the sign up process there was no box to enter this code. How do I add it to my account please? 

Mel139 by • Visitor
  • 422 Views
  • 1 replies
  • 1 Helpful

Resolved! PAC Code Request

I requested my PAC code (more to see if it worked than anything else) and now EE have removed all my upgrade options. Is this a normal thing to happen or just bad timing when soemthing has gone wrong with the website?

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