Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Contract

Hi could you tell me when my contract is due to end.

Resolved! cant receive verification code due to broken phone

I have broken my phone trying to upgrade but cant receive the verification code. How else can i complete an upgrade?

Billing

Want to cancel my contract phone I'm not happy with ee ur robbing me blind Want to leave ee as as possible

Resolved! When does my contract end

Resolved! Billing and payments

Your company took out £40 for an international call I never made. It seems like theirs been a scam however, I never had a call from this number, I never answered the call nor did I have a 10 minute conversation with them. I’m confused as to how a com...

Resolved! Contract Ending 15 June. Do I need to do anything?

HiMy two contracts end 15 June and I am moving away from EE. Just want to check if I need to do anything other than cancel my payment to EE.Do I need to notify EE and if so can I do this by email or chat?Thanks

Resolved! Downgrade

I am within my 45 day “upgrade window” but I want to try and go onto a sim only deal but am being told I can only do this from when my contract actually ends in 45 days, is this correct?

Resolved! Sim upgrade

Currently on pay as you go. Want to try again to upgrade to a sim deal after being denied last month nearly 1hr to get through to EE i left three network tojoin EE imslowly starting to regret it 路‍

Bill

Hi I have just been asked by text by ee for £16 towards my balance but my direct debit of £28 came out on the 4th May so unsure why asking for more money

cancell sim contract help

i am 5 days into sim 12 month contract i have found a better deal , when i try and cancel online i get a txt saying to end contract early i have to 186 pound.?